Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Project Management, Methodologies, Productivity and Tools.

OneDesk - 5 Minute Tour

Get a quick introduction to the OneDesk workspace. OneDesk offers products for Help Desk, Project Management and Professional Services software all in a single connected application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

How this content team's AI workflow delivers content as fast as the forecast

When your mission is to help people make informed decisions in the face of ever-changing weather, stories can’t afford to get stuck in the production process. That's the challenge facing The Weather Company, a leading weather forecasting company trusted to deliver accurate, real-time weather insights by the hundreds of millions of people using The Weather Channel app and weather.com.

10 best call center workforce management software

Efficiency is key to keeping a call center up and running. And one of the easiest ways to boost call center efficiency is by using call center workforce management software. Workforce management software can help you schedule the right agents to the right seats at the right time. It can also assist with accurate call volume forecasting, workforce analysis, and real-time staffing adjustments. Wondering which software will be the best for your call center? Don’t worry.

OneDesk - Work Management (All Features) Demo - 2025

Work management product demo. Work management which combines the support, financials, and project management features of OneDesk into a single unified platform. Includes the basics of the interface, customer apps, ticketing, project management, and invoicing workflow. Create tickets from multiple channels. Handle support 24/7 with an AI-integrated chat agent and knowledgebase. Bill and quote for projects and support. Customize your app to fit your needs.

OneDesk - Help Desk Product Demo (2025)

Overview demo of the Help Desk product of OneDesk. Basics of the interface, customer apps, features, and workflow. Create tickets from multiple channels. Handle support 24/7 with an AI-integrated chat agent and knowledgebase. Customize your app to fit your needs. OneDesk offers products for Help Desk, Project Management and Professional Services software all in a single connected application.