Teams | Collaboration | Customer Service | Project Management

Messaging

Getting started with Mattermost integrations

Mattermost is well-known as a flexible, open source messaging platform. But what makes it even more useful is its ability to automate connections with bots and webhooks and to link up to external applications. These automations and connections are known as integrations. Many integrations are available off-the-shelf through the Integrations Directory. But there are lots of ways to create your own.

Direct messaging between users in OneDesk

In OneDesk, you can have conversations by adding messages to tickets and tasks. When you do this, the followers of those items will get your messages via an omni-channel messaging service: by email, inside the ‘messenger app’ inside OneDesk, on the live-chat widget, and by mobile push notification (coming very soon). However you can also use the OneDesk messaging system to have conversations with users outside of the context of a task, ticket or project.

Less pain, more gain: Faster and better code testing with Mattermost

Does your team love tests? Unit tests, functional tests, systems tests, acceptance tests. They can seem like a lot of extra work, but they’re crucial to creating valuable, stable products. It’s never fun, though, when a test run breaks right before release and the scramble starts to fix the code and get release back on schedule. I can’t tell you how to not commit breaking code.

How to Improve Effective Team Communication in the Workplace (Updated)

“What is team communication?” is a million-dollar question as it has various definitions based on the business preferences and requirements. Healthy and unhindered team communication plays a vital role in boosting the productivity and efficiency of any organization. Working in isolation and a silo-type environment will break down the equations between working staff and harm their productivity. Team communication helps in achieving goals in a unified and targeted way.

Why Emails are killing Productivity? Find it here.

Hey, Can I have your undivided attention for a minute? Thank you! There is a question I need you to answer: ‘What is the average number of emails that hit your inbox every day?’ Pause for a couple of minutes and see if you can estimate how noisy and crowded modern inboxes can be. No idea? Let me help. One Hundred and Twenty-One. That’s the number of Emails an average office worker receives per day, in 2019.