SAN FRANCISCO — August 01, 2018 — Zendesk, Inc. (NYSE: ZEN) today announced an integration with WhatsApp that allows businesses to manage customer service interactions and engage with customers directly on WhatsApp. The integration connects conversations between businesses and their customers on WhatsApp within Zendesk.
Riot.im Web 0.16 is here, and it lands some serious upgrades to core functionality, including: replies, a brand new composer and (at long last) full integration with Jitsi web conferencing!
Facebook Messenger, WhatsApp, and Wickr Me are the most frequently blacklisted Android apps by enterprises, according to a new 2018 study. The Q2 ’18 Enterprise Mobile Security Pulse Report from security provider Appthority, looks at the mobile apps most commonly used in enterprises, and also the apps most likely to be blacklisted by IT teams.
Deploying modern, digital workplace solutions have become a prerequisite to increased team collaboration. One of the most visible (and obvious) examples of this are messaging and chat applications. Where email was once the tool of choice for internal team communication, services like Slack have today become the default option for many. However, I’ve noticed a disturbing shift in the way these tools are used.
Ephemeral messaging (the ability to set self-destructing messages that automatically disappear from recipients’ conversation histories), is a common feature across many consumer messaging apps. But what about its place in the enterprise? Wire has offered ephemeral messages (or timed messages as we like to call them) as a feature in its secure end-to-end encrypted service since 2016.
