Teams | Collaboration | Customer Service | Project Management

Courier Live: Sending Interactive Emails Built With Parcel

Avi Goldman, founder of Parcel, joins Aydrian to talk about interactive email. Together they create an interactive welcome email to send using Courier. Click "Show More" to jump to key moments in the video. Courier: The smartest way to design & deliver notifications. Design once, deliver to any channel with one API. Parcel: The code editor built for email development.

IT Helpdesk Chatbot

Workativ is workplace support automation SaaS platform designed to transform the way companies provide IT support to employees. To reduce Helpdesk and IT support costs, Workativ  helps companies purpose-build a IT Helpdesk Chatbot with out-of-the-box workflow automation capabilities to help employees self resolve repetitive issues and service requests autonomously without the need to contact Helpdesk. 

Co-authoring via Microsoft Office in M-Files | Intelligent Information Management

With M-Files, several users can edit a document at the same time. You can check out a document for co-authoring via Microsoft Office for the web when the Microsoft Office for the web tools and co-authoring have been enabled for your vault or vaults.

Introducing Auto Governance Engine - Content Management by Simpplr

Too many intranets fail and become stale, overloaded, and useless dumping grounds. It’s time for the intelligent revolution, content revolution, and governance revolution. Simpplr’s Auto-Governance Engine solution uses AI to keep content fresh, searchable, and relevant. Because let’s face it, your company doesn’t need another junk drawer.

Editing Documents with Annotations in M-Files | Intelligent Information Management

You can add various comments and stamps, as well as draw arrows, boxes and other shapes to your documents. The feature supports most common file types, including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Visio documents, email files, RTF files, HTML and web archive files as well as OpenDocument files and PDF documents.

Real-time support dashboards with Geckoboard and Zendesk

Learn how to use Geckoboard’s Zendesk Support integration to create a real-time dashboard that helps your support team stay on top of key metrics throughout the day. In this video I connect Zendesk to Geckoboard and create a basic dashboard that visualises live metrics from our Zendesk account, including first reply time, CSAT, and ticket volume, using a range of visualizations.