Teams | Collaboration | Customer Service | Project Management

Latest Videos

OneDesk for Managed Service Providers (MSPs)

Learn how you can utilize OneDesk's helpdesk and project management features for Managed Service Providers (MSPs). OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Chat Essentials

Chat Supportive Actions Each chat conversation is supported by the following chat supportive actions to ease team communication and collaboration. When you right-click on any meesage, you would get a menu of chat supportive actions such as Reply, Forward, Copy, Edit, Delete, Recall, Flag, Respond Later and Info. {Alternatively you can hover on each chat message, you could find a small drop-down arrow icon. Click on it for the same chat suggestive menu}.

Integrations

Troop Messenger allows you to integrate with Google Drive, JIRA, GitHub, LDAP, Dropbox and if you want more, you can build automation with the APIs. Robust security, fingerprint access, End-to-End encryption add up to its list of features. The tool has a ‘privacy chat’ (Burnout) feature that allows users to chat confidentially in an incognito window where chat history gets deleted after the stipulated time.

Automatic Permissions in M-Files | Intelligent Information Management | Training Solutions

You can use automatic permission settings to pass permissions for an object when the object has a property value, object type or class that uses automatic permissions. The object receives automatic permissions when a value with automatic permissions specified is added to the object metadata.