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Latest Videos

Zendesk CX Moment with Mizuno

In this CX Moment featuring Mizuno you’ll hear insights from Mizuno’s Whitney Conner, Director of Customer Support, on: The importance of weaving a company’s philosophy into the customer experience How to work seamlessly with different departments, from sales and marketing to accounting and IT Translating a commitment to sustainability into a positive experience for customers.

Top Zendesk features you don't want to miss

Whatever tools we use to make our lives easier, more productive, or more profitable, the message coming out of Relate 2023 was clear: success depends entirely on whether your technology actually helps humans get the job done. Certainly it was a year of change and, at Relate, our new CEO Tom Eggemeier shared his vision for how Zendesk will deliver intelligent CX in the days ahead. We also launched our largest product announcements for the year, including Zendesk AI.

The role of AI in self-service and knowledge management I Conversations with Zendesk Podcast

We build on our previous episode by exploring the role of AI in improving your self-service efforts and building effective chatbots.. We discuss: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Tips for using Zendesk AI for your customer service

Obtain actionable tips and tricks from our machine learning experts on how to get the most out of Zendesk’s Advanced AI and achieve service excellence. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

How AI can enhance the customer experience and control costs I Conversations with Zendesk Podcast

We explore the exciting potential for leveraging AI in the world of customer service and experience.. We discuss: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.