Top leaders from Zendesk and Chooch AI come together to discuss key findings from our Startups CX Benchmark Report.

Fintech has been steadily rising over the past few years, and many ambitious startups are tapping into that growth with new and advanced financial products. Legacy financial institutions are now looking warily at their new competitors, as Fintech firms are approaching the old financial framework from a different angle that is more customer-centric. See how Fintech startup Novo, a mobile business bank account created with the modern entrepreneur and founder in mind, is disrupting the industry by leveraging customer experience at the forefront of its growth.

Etsy brings handmade and vintage goods from around the world into people’s homes. And that becomes a little tricky during a pandemic. Rachel Glaser, Etsy’s CFO, shares how they are keeping buyers and sellers safe, reallocating funds to different priorities, and supporting their community during COVID-19.

Learn how to navigate the ticket interface in Zendesk. More details on customer context in a ticket here: zdsk.co/35FioFT More details on ticket forms here: zdsk.co/2A9Jw4b

We now spend all day, every day, at home and talking through our computers. And this change in human interaction is impacting our mental health. In this video, Nina Levin from Lyra Health shares how to lead teams, customers, and yourself through this emotionally charged time.

The world is a different place than it was a few weeks ago, and the way we do business has been turned on its head. Learn how to get the most out of Zendesk products, and how to build and manage virtual support teams.

“Culture trumps strategy,” say most leadership coaches. “Culture eats strategy for lunch.” As a CX leader, you may agree, but do your support agents feel the same? Delivering a top-notch customer experience means support agents must be inspired by your company’s intended culture and get collaboration, empowerment, and meaning. In this session, Tiffany Apczynski, VP of Social Impact and Public Policy at Zendesk, explains how to break free from the call center of yesterday and shows you the three tactical things you can implement immediately. You’ll learn tips and tricks for creating a contact center culture for today and the future.

Making quick, confident, data-driven decisions is difficult—if not impossible–when your customer data is fragmented across different channels and tools. With Zendesk Explore, all your customer data is consolidated in easy-to-build dashboards and reporting. Zendesk's Andrew Forbes and Pinterest's Derrick Diaz show you how to better understand your customers, and measure and improve their entire experience. It’s a data-driven world, so let the data do the talking.