How AI can enhance the customer experience and control costs
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On this episode, we’re joined by Caitlin Keohane, Senior Vice President, Global Customer Advocacy at Zendesk, and Jared Loman, Vice President of Customer Experience at Kajabi (https://kajabi.com/). We explore the exciting potential for leveraging AI in the world of customer service and experience.

Jared Loman, Vice President of Customer Experience at Kajabi
https://www.linkedin.com/in/jaredloman/

Caitlin Keohane, Senior Vice President, Global Customer Advocacy at Zendesk
https://www.linkedin.com/in/caitkeohane/

We discuss:

• The key ways customer service organizations can leverage AI.
• How support agents’ roles will evolve with AI.
• The importance of providing agents with the right information at the right time.
• How AI can enhance the customer service experience and the lives of support agents.
• The important balance between personalized experiences and protecting customer data.
• How AI can potentially help provide a more secure and private environment for customer interactions.
• Why cost savings will follow naturally from adding value to the customer experience.
• Why usability should be a key consideration when implementing a chatbot or other AI function.

Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

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