What's Good: Roles and Permissions in Zendesk Chat Apr 24, 2018 By Zendesk In Zendesk Better organize your team with roles and permissions in Zendesk Chat, where you can specify granular permissions for each team member. View Video Zendesk Helpdesk Collaboration Read more about What's Good: Roles and Permissions in Zendesk Chat
How to import Active Directory users into Mattermost channels Apr 23, 2018 By Mattermost In Mattermost Want to import Active Directory users into Mattermost channels? Here's a quick demo that shows you exactly what to do. View Video Mattermost Collaboration Messaging Active Directory Read more about How to import Active Directory users into Mattermost channels
What's Good: Skills Based Routing in Zendesk Chat Apr 13, 2018 By Zendesk In Zendesk With skills-based routing, you'll always be able to pair customers with the best-skilled agent to handle their request. View Video Zendesk Helpdesk Collaboration Read more about What's Good: Skills Based Routing in Zendesk Chat
What's Good: Team Publishing in Zendesk Guide Enterprise Apr 5, 2018 By Zendesk In Zendesk Team Publishing in Zendesk Guide Enterprise makes it possible to involve the right people in the writing, editing and review process of self-service content. View Video Zendesk Helpdesk Collaboration Read more about What's Good: Team Publishing in Zendesk Guide Enterprise
TeamSupport Integration with Salesforce Apr 4, 2018 By TeamSupport In TeamSupport See how TeamSupport customer service software integrates with Salesforce CRM to give your team the best of both worlds. View Video TeamSupport Helpdesk Collaboration Read more about TeamSupport Integration with Salesforce
TSU Webinar - March 2018 - Community Mar 29, 2018 By TeamSupport In TeamSupport Learn more about how to better collaborate with colleagues and customers by using TeamSupport community features! View Video TeamSupport Helpdesk Collaboration Read more about TSU Webinar - March 2018 - Community
Mattermost Dev Talk - Incoming Webhooks Mar 28, 2018 By Mattermost In Mattermost An introduction to Mattermost incoming webhooks. Presented by Martin Kraft, a Mattermost core committer. View Video Mattermost Collaboration Messaging Read more about Mattermost Dev Talk - Incoming Webhooks
Mattermost Dev Talk - Web App Workflow Mar 22, 2018 By Mattermost In Mattermost Watch a presentation on the developer workflow for the Mattermost web app. Presented by Harrison Healey, a Mattermost core committer. View Video Mattermost Collaboration Messaging Read more about Mattermost Dev Talk - Web App Workflow
What's Good: Zendesk Support + Guide Mar 20, 2018 By Zendesk In Zendesk Empower your agents and offer better self-service to customers by adding Zendesk Guide to your Support account. View Video Zendesk Helpdesk Collaboration Read more about What's Good: Zendesk Support + Guide
Mattermost Dev Talk - Slash Commands Mar 13, 2018 By Mattermost In Mattermost Watch a presentation on Mattermost slash commands. Presented by Jesse Hallam, a Mattermost core committer. View Video Mattermost Collaboration Messaging Read more about Mattermost Dev Talk - Slash Commands