Teams | Collaboration | Customer Service | Project Management

4 insights that prove your AI strategy is a people strategy

When organizations talk about “AI transformation,” they usually start with the technology. But as we explored in our recent webinar with David Mattin (founder of New World, Same Humans) and Miro’s Dom Katz, the hardest part of transformation isn’t the software; it’s the “human hardware.” To put it another way, your AI strategy is a people strategy because it’s employees who will set the tone and the pace of change.

How to reduce business complexity in operations using better visibility

Quick overview Business complexity becomes easier to manage when you have clear visibility into how work actually happens. When time, workflows, and tools are easy to see, it’s much simpler to spot bottlenecks, reduce rework, and keep teams aligned. In this article, you’ll learn how to recognize where complexity is building, understand how it affects performance, and find practical ways to simplify operations using workforce analytics.

Data visualization for TV dashboards: a teardown

When building a TV dashboard, it’s tempting to focus on making something eye-catching. Getting people to look at it feels like half the battle. But if a dashboard is noisy or hard to read, people might glance once and then ignore it. On a TV screen, clarity matters more than novelty. A TV dashboard isn’t something people interact with. It’s something they glance at. Often from across a room, in passing, while doing something else. That changes the job of the dashboard.

Governments need to adopt Matrix responsibly

It’s great to see another European government, this time Belgium, using the Matrix open standard as the foundation for digitally sovereign communications. Matrix enables digital sovereignty through decentralisation, self-hosting and interoperability. As a result, it gives governments full control over their data and operations.

Scaling Your Team's Tech Stack for a Growing Workforce

As businesses expand, the complexity of managing a growing workforce increases exponentially. One of the critical challenges organizations face during this phase is scaling their technology infrastructure to support new employees effectively without compromising productivity or security. A well-planned tech stack can streamline operations, improve communication, and foster collaboration, making it a vital component of sustainable growth.

How High-Performing Teams Turn Leads Into Long-Term Customers

In many organizations, lead generation and customer relationships are treated as separate functions. Marketing focuses on attracting attention, while sales teams are expected to convert that attention into revenue. In practice, however, the most successful companies understand that these processes are deeply interconnected. A lead is not simply a data point, it represents a potential relationship. How that relationship is handled from the first interaction often determines whether it develops into long-term value or disappears after a single touchpoint.

End-to-end encryption for government: what decision-makers need to know

‍For EU government organizations and critical infrastructure operators, end-to-end encryption is no longer an architectural choice — it is a regulatory obligation. NIS2, which came into force across EU member states in October 2024, explicitly requires essential and important entities to implement encryption as part of their cybersecurity risk management measures. GDPR Article 32 has required encryption of personal data since 2018.