More and more companies introduce remote work policies. With a distributed workforce, organizational communication becomes more critical than ever. Uninhibited communication via various digital channels is a #1 priority when it comes to empowering employees in digital workplaces. Moreover, as hybrid work is slowly becoming a standard, communication needs to change the in-and-out-of-office conditions.
We are surrounded by technology all the time, and for most of us - it’s a big distraction from our work. But technology doesn’t have to be a distraction. It’s actually quite the opposite, technology can act as a booster for your productivity. In independent research by Ultimate Software, 92% of employees say that technology helps them work better. As a matter of fact, digital workplace relies on multiple technologies.
Healthcare communication has changed immensely. What used to refer to doctor-patient communication now includes much more. The new ways of communication in our daily lives are also changing the way patients communicate with their healthcare and insurance providers. In 2022, we expect the existing healthcare communication trends to intensify. One of the major healthcare trends is live and in-app chat messaging: download our eBook to find out how it supports achieving an excellent patient experience.
Rocket.Chat 4.5.0 brings more improvements to Team Collaboration, Omnichannel, Marketplace, and Apps Engine. Let's see what's new with the latest version.
Healthcare institutions are increasingly looking for technological solutions to help them improve the patient experience. However, they still have to stay compliant with the most important data privacy regulation in the healthcare industry, HIPAA. Since live chat has become the new standard of patient communication, companies are investing in HIPAA-compliant chats.
We’re firm believers in the power of open source. By being open, we’re able to share with the world - and sharing is one of Rocket.Chat’s core values. As a part of our open-source commitment and our mission to empower our community, Rocket.Chat is proud to launch our very own University program!
The digitalization of businesses is growing at a rapid pace. Customers demand that products and services be available 24/7 throughout the year. Because of this demand, customer service chatbots are becoming increasingly popular among businesses. A chatbot is a software program that uses Artificial Intelligence and Machine language to operate. A customer service chatbot is being used in the e-commerce business for improved customer service.
Slack alternatives: why should you consider them and what are the best ones? There has never been so much talk about team collaboration software as nowadays. The world is witnessing a new working model and improving productivity while working hybridly has become high priority. Among so many options, we've noticed that organizations are looking for Slack alternatives.
Is WhatsApp secure for companies? Can employees carelessly discuss work-related matters via WhatsApp? WhatsApp users were caught by surprise last year when they learned that some of their data is shared with Facebook. Millions of users received a notification about the platform’s Privacy Policy Update in 2021. But the news triggered a question: how secure is WhatsApp and is it actually secure for companies? The reactions were diverse.
We are excited to announce the launch of Rocket.Chat’s Instagram Direct App, enabling businesses to integrate their Instagram Business account with our Omnichannel solution. The new integration helps businesses build relationships with customers, facilitating a conversational commerce experience in Instagram DM and providing a single omnichannel platform for the various consumer touchpoints.
