Effective Ticket Queue Management prevents tickets from piling up on your service desk and ensures that customer issues are addressed promptly. On the other side of the road, an overloaded ticket queue can lead to delayed responses, frustrated customers, and a drop in overall customer satisfaction. If you haven’t defined a clear ticketing process flow, or your customer base suddenly starts growing, you might find that your queue gets messier and more difficult to manage.

License harvesting allows organizations to optimize their software investments and reduce overall IT costs. Detecting unused licenses is especially relevant since roughly half of all installed software and licensed SaaS applications are unused by employees – costing organizations approximately $44,743,651 per month.

Any well rounded IT Service Management (ITSM) solution must also be able to integrate different software applications. Incorporating and coordinating different capabilities and features on your platform will both significantly expand your toolbox and level up your support processes. So, to make sure you are getting the most out of your ITSM tool, we have put together this InvGate Service Desk integration cheat sheet with a list of all the possible integrations to complement the solution.

Managing and maintaining a complex IT infrastructure throughout an organization is no small feat. If this is your case, implementing a CMDB (Configuration Management Database) to support your IT Asset Management strategy will make a big difference. In a nutshell, a CMDB is at the core of the ITIL Configuration Management process since it enables you to capture a larger number of Configuration Items (CIs), their interdependencies, and any possible changes they might face.

If you are looking to unify User Management capabilities into your IT Service Management solution, the InvGate Service Desk and Active Directory integration will do the job. By connecting these two tools, you can centralize user accounts, automate user provisioning, and enhance security measures throughout your IT Support process. Join us as we walk step by step through the configuration process and explore how this integration can positively impact your ITSM operations.

If you’re looking for a way to streamline authentication and provisioning in your IT Asset Management operations, the InvGate Insight-Okta integration might just be what you’re looking for. Okta’s Identity and Access Management capabilities fully complement InvGate Insight’s packet of ITAM features. Through a centralized Identity and Access Management System, when combining these tools, you will be able to streamline and secure your User Management processes.

Efficient user provisioning and secure authentication are vital for organizations to streamline IT operations and safeguard their data. And that’s exactly what integrating InvGate Insight with Active Directory (AD) and Azure does. The combined power of these platforms enhances User Management capabilities and establishes a robust framework for identity provisioning and authentication. But, that’s not all!

If your organization works with one of these tools, integrating InvGate Service Desk and FileWave becomes crucial in harmony to streamline your IT operations on all fronts. In this article, we will explore the full scope of benefits of combining IT Service Management (ITSM) and IT Asset Management (ITAM) solutions. You'll find that implementing this integration is straightforward and will soon reap the benefits of a unified and efficient IT Management system.

If you are looking for a way to optimize your IT Service Management (ITSM), InvGate Service Desk and Microsoft SCCM integration might be what you need. By combining these powerful tools, you can use the potential of the data located in your Microsoft SCCM instance to boost your Service Management. Join us as we delve into the benefits and step-by-step setup process of integrating InvGate Service Desk and Microsoft SCCM to revolutionize your IT support services.

In July, we brought some exciting updates for InvGate Service Desk. We have launched three new features that enhance customization, elevate the tool’s reporting capabilities, and improve day-to-day Ticket Management: So, without further ado, let’s dive in!