Teams | Collaboration | Customer Service | Project Management

If you're spending too much time updating spreadsheets, sending reminders, or repeating the same steps during onboarding, it's probably time to get an HR automation tool. Most of today’s tools are built to simplify specific tasks, like approving time-off, tracking applicants, or sending documents for signature. Others take it a step further, letting HR collaborate with IT or finance inside the same platform. This guide breaks down some of the most popular tools out there.

An employee experience platform is designed to support people across the organization, not just through HR processes, but by improving how they access services, tools, and support. These platforms bring together capabilities like internal communication, knowledge management, surveys, and self-service portals to help employees stay productive and engaged.

Finding an IT Asset Management (ITAM) tool can quickly become a headache. With so many ITAM tools on the market, navigating their specifics, potential, and features can be a slow and sometimes confusing process. If you’re in this situation and need some clarity in your search process, don’t worry. We’ve done the homework for you.

IT teams often struggle with service requests that pile up without a good system. This leads to delays and frustrated users. Request Management software helps teams process and track service requests in an organized way. Studies show that 80% of users measure their satisfaction with IT services through one thing: speed of resolution. This makes efficient request handling crucial for maintaining user confidence in your IT department.

We’re pleased to announce that InvGate has recently renewed the SOC 2 Type II certification for the 2023-2024 period. This achievement shows our commitment to the industry’s best data protection and compliance practices. The SOC 2 standard was developed by the American Institute of Certified Public Accountants (AICPA). It consists of a third-party audit that evaluates how companies worldwide handle data privacy. Keep reading to learn how the renewal impacts you.

If you are trying to compare Freshservice vs. Zendesk, you’re probably facing the daunting task of choosing a service desk software for your company. After talking with thousands of service desk buyers, we identified some everyday needs and pain points that the vast majority of organizations face while choosing the right service desk solution for their IT or Enterprise Service Management efforts.

Including Incident Management software in your IT Service Management (ITSM) strategy has become critical for maintaining the seamless operation of business IT systems. In this article, we’ll delve into the indispensable role Incident Management solutions play in today’s technology-driven workspaces.

Every company relies on the help desk skills teams have to keep operations running smoothly. The ability to diagnose issues, resolve user concerns, and manage systems effectively forms the backbone of their work. However, the demands on help desk personnel extend beyond technical know-how; interpersonal skills and adaptability are just as vital.

In this episode of Ticket Volume, we dive into the world of Service Management Maturity and Service Desk Certifications and levels with three experienced guests: Joshua Nelson, Head of IT Services at Runshaw College; Alex Harding, Director of Technology Experience at Power Design Inc.; and Sarah Jayne Bulley, a dedicated Service Delivery Manager at Euromonitor International.

If you’re planning to do a help desk migration – or you’re starting to explore the possibility, and don’t want to get into something you can’t handle – you’ve come to the right place. It’s fair to say we have some experience in the matter, and we know that a successful migration requires careful planning and execution. Many ITSM alternatives ask for specific help desk data migration solutions or tools to support the migration process.