There are more ways than ever for customers to get in touch with tech support. Ever wonder what customer service looked like 50 or 60 years ago? It certainly wasn’t as accessible or intuitive as it is today. Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next.
Shopify store owners who are business-savvy know how important it is to stay on top of key metrics and reporting. Although Shopify offers its own in-app analytics package – Shopify Analytics, it can be limited by some of its features. That’s why many Shopify users incorporate 3rd party apps to help with their Shopify reporting, and reduce the amount of friction involved in tracking their online store’s performance.
Shopify users are an entrepreneurial bunch – so it’s not surprising many of them manage more than one Shopify store. Whether you own multiple businesses, have multiple store locations, or just manage multiple brands under the same umbrella, it’s common to set up these ecommerce sites as seperate stores on Shopify.
The best sales leaders know how important it is to stay on top of metrics and sales KPIs. In fact, McKinsey research from 2022 showed how taking a robust, data-driven approach to B2B sales can increase sales growth as much as 25%. Choosing the right sales dashboard software is not always easy, with many different tools on the market which are better (and worse) for different business types.
In the fast-paced business world of 2024, keeping a close eye on your company's Key Performance Indicators (KPIs) is more important than ever. That's where KPI dashboard tools come in. It’s not just about tracking numbers for the sake of it. It’s about building a data-driven culture, where everyone in the team knows how they are performing against strategic goals. Where team members can spot important changes to key metrics and react fast.
As 2023 comes to a close, now is the time to reflect on wins and losses from throughout the year. Maybe you had a banner year—or maybe you’re celebrating just getting through turbulent times. Either way, before you pop that bottle of champagne, it’s time to start thinking about New Year’s resolutions for your customer support team.
This year the team at Geckoboard have been hard at work on a range of features and updates that add even more value for you, our customers. First we talk through four brand new features that have the potential to expand the ways you can use Geckoboard to visualize your KPIs and improve team performance.
In today’s customer-centric market, providing exceptional support is non-negotiable. According to research by Microsoft, 59% of consumers have higher expectations for customer service than they did the year prior. As customer expectations continue to rise, businesses must invest in robust customer support software to streamline interactions, enhance efficiency, and ultimately build lasting relationships. Is your company prepared to deliver exceptional post-sale customer support?
As the end of another year approaches, you may be counting down to the start of the festive period (or maybe even dreading it). This time of year can go one of two ways, either you’re very busy finishing up before January, or your team begins to wind down and get into the holiday spirit. Either way, this can cause a shift in the way your team is working. In this case, we’re specifically referring to the engagement with key metrics.
These days, there are a number of ways for customers to get the answers they need without direct interaction with an agent, including knowledge bases, community forums, and AI-powered virtual assistants. To add a personal touch, or when virtual tools do not result in a resolution, companies must still provide the option for customers to talk to a human.
