Teams | Collaboration | Customer Service | Project Management

Creating an effective customer journey to reduce customer churn

Acquiring and retaining new customers is a big challenge for companies across all sectors. Customers quitting your brand and departing unexpectedly are every managers’ worst nightmare. Companies may proactively take action to persuade customers to stay by knowing what they want and recognizing tell-tale signals of upcoming churn. The journey mapping will make you discover issues and problems related to your company procedure due to which churn rate occurs.

The sales engineer career path: A complete guide

Not all sales are created equal. Depending on the products, region, and size of a company, a business may require sales experts with different specialties. In 2021, Americans spent nearly $487 billion on technological products and services (a 7.5 percent increase from the previous year)—they’re expected to spend even more in 2022.

Pros and Cons of Intervals Time Tracking (Plus 5 Alternatives)

Intervals is an all-in-one project management system offering time tracking and task management features in one software solution. It features a native time tracker, which you can use to create detailed productivity reports regarding your employees’ work hours. However, there are some significant drawbacks to Intervals time tracking, such as a lack of payroll management feature, few third-party integrations, and high price point.

How to Motivate Underperforming Employees

Employee motivation, engagement, and productivity are the backbone of business success and sustainability in the 21st century. Reasons for employees’ underperformance may vary from business to business. A manager can adopt different management philosophies, but a long-term plan based on simple strategies works best for improving performance.

Returning to the Office? Learn Best Practices to Support ITOps

Whether you accept it or not, the return to the office is happening. Companies like Microsoft, Google, Apple, Goldman Sachs, and Citigroup have asked their employees to resume operations on-site. Overall, the number of Covid cases in the US has steadily declined. And many states are now lifting their mask mandates. So sooner or later, more businesses will follow a similar suit, including yours.

23 Best Productivity Tools for Remote Teams in 2022

We have researched and curated a list of the 23 best productivity tools for remote teams to work more productively in 2022. Working From Home has great luxuries but it also comes with great challenges. The biggest one is productivity. The work efficiency and the need for micromanagement are the pain points of employees and employers. So, how can you keep your productivity high even by doing work from home?

How to Improve Your Business Productivity in 10 Easy Steps

The key to any successful business requires a good quality of human resources. They are the most important capital that must be managed properly in the company. Therefore, It is essential to create a work atmosphere and company environment that supports employee productivity. So, how to Increase employee productivity? Everyone wants to make the most of their time and be as productive as possible.

Asset Inventory Management Tips & Best Practices

There are many aspects to keeping your IT house in order. And IT asset inventory management is just one of the many heads of this ever-shifting hydra. It’s also one of those practices that managers may sometimes gloss over in their effort to go after “the big issues.” In this guide, we’ll clue you into some best practices that you absolutely have to take into account to run things smoothly.

DynamoDB Key Partition Strategies for SaaS

Amazon DynamoDB is a fully managed NoSQL database service built for scalability and high performance. It’s one of the most popular databases used at SaaS companies, including Courier. We selected DynamoDB for the same reasons as everyone else: autoscaling, low cost, zero down time. However, at scale, DynamoDB can present serious performance issues.