We are all moving towards a digital workplace - or a hybrid work scenario. Whatever be the case, you can expect end-users to call and complain about a poor WiFi experience. That's because network monitoring needs to be done from their standpoint, not from the enterprise end. And without the correct WiFi observability data, it's challenging to narrow down the root cause of the problem affecting remote employees. And those problems - poor WiFi performance leading to poor digital experience - can be pervasive and persistent.

In a now defunct Game Development studio in one of the more stylish segments of the metro, the former CEO laid out his plans in building an MMORPG that he said would be the next big thing on Steam. Months into the project, the creative team had come up with a tight-knit storyline, a set of assets for the game environment, and a number of design concepts for its playable characters. Suffice it to say, the company was on the right track.

Knowledge Base Software helps organize a company's collective internal knowledge and information for sharing both internally with colleagues and coworkers, and externally with customers and prospects. A well organized Knowledge Base will make for both happy support agents and happy customers, because nobody enjoys wasting time looking for answers. This blog is about how we cleaned up and organized our Rake Knowledge Base Software, adding structure and a readability to our articles, and how that simple (one week) project reduced agent chat durations for the following 12 months by almost half.

There's no shortage of ServiceNow alternatives on the market for your business to explore. As service-focused organizations look for ways to optimize workflows, leveraging a sophisticated workflow automation solution is a strategic move. This could be the difference between good and exceptional customer experiences . ServiceNow isn't the only answer to automation. If ServiceNow isn't working for you, there are other workflow automation solutions that are capable of streamlining your operations . StartingPoint is a ServiceNow alternative with the potential to radically improve your workflows with targeted optimization.

This post includes a guide about how to embrace omnichannel customer chat and deliver a superior customer experience. We begin with a basic explanation and first steps to take when implementing an omnichannel customer chat experience. Screenshots and illustrations are included with videos and reports. This post will be periodically updated and when first published included 10 steps to take to become an omnichannel customer chat expert.

Crowdsourcing is becoming an essential part of many enterprises, from big companies to startups. This is because it is an incredible way of creating an ecosystem to facilitate different processes within a business. Leveraging the Exoprise platform, companies can benchmark their slow proxies, detect, and fix slow network experiences. Crowdsourcing entails getting information, goods, or services from disparate people worldwide. Often, crowdsourcing is made possible through the magic of cloud-based applications and platforms because of the way the Internet connects people and organizations. Exoprise specializes in crowdsourced monitoring of cloud and SaaS services. We call it crowd-powered.