Where Did the Hours Go?" The Question No One Wants to Answer
There’s one question that can make even confident teams pause: “Hey… where did the hours go?” You know the work was done. You know the team was busy. But explaining why the hours were spent the way they were? That’s where things get uncomfortable. This video captures a moment most service teams know too well. The scramble through tools. The half-answers. The silence while the client waits. Not because anyone is hiding effort. But because effort without visibility doesn’t tell the full story.
