Troubleshooting Microsoft Exchange and Outlook

Troubleshooting Microsoft Exchange and Outlook

Jul 17, 2023

In this tutorial video, we’ll be walking you through troubleshooting Microsoft Exchange and Outlook issues for end users, utilizing CloudReady Synthetics and Service Watch Desktop.

Email is the lifeblood of most companies and any performance or accessibility issues with Exchange or Outlook are extremely impactful to end users. These issues can be extremely expensive to organizations whether it be the cost of downtime or the cost of time spent troubleshooting the issues.

Microsoft does provide their Support and Recovery Assistant tool but the tool doesn't provide much if the issue isn't with the Outlook client itself. Our CloudReady synthetics combined with Service Watch Desktop will constantly be testing that your email is working and provide you with real-time notifications when issues occur speeding up resolution times and decreasing downtime.

00:00:00 Intro
00:00:09 The Cost of Email Issues
00:00:30 Microsoft Support and Recovery Assistant
00:00:56 CloudReady Email Synthetics
00:01:25 Using Proactive Email Sensors
00:01:45 Email Sensor Metrics
00:02:06 Comparing to the Crowd
00:02:52 Data Point Details and Network Path Performance
00:03:10 Using Service Watch Desktop
00:03:50 Core Apps
00:04:03 Connected Networking
00:04:30 The App Network Dashboard
00:05:25 Outro

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What is the Crowd: