In this video, we'll be covering the benefits of the ServiceNow integration. We'll also go through the configuration process allowing you to follow along and quickly configure this integration.
The integration will allow you to automatically create and resolve incidents based off of alarms triggered in Exoprise. With incidents being sent to ServiceNow, you can begin automatically assigning incidents to the correct teams based off of criteria or automatically escalating issues that have not been addressed yet.
Our ServiceNow integration was built with simplicity in mind. It takes only a few minutes to configure and start generating incidents. You will also have complete control over which alarms generated by Exoprise create incidents in ServiceNow. We've also added the functionality to create your own JSON package to send over as part of the incident allowing for even further customization.
00:00:08 Benefits of Integrating with ServiceNow
00:00:55 ServiceNow Integration Requirements
00:01:25 Configuring the ServiceNow Integration
00:02:00 Additional Open Data Fields
00:02:35 Testing the ServiceNow Integration
00:02:45 Assigning the ServiceNow Integration to Alarms
00:03:08 Additional Integration Suggestions
ServiceNow Integration Documentation: https://help.exoprise.com/kb/servicenow-integration/
Manage Office 365 Outages with ServiceNow Integration: https://www.exoprise.com/2020/08/18/manage-office-365-outages-servicenow-integration/
More on Exoprise Integrations:https://help.exoprise.com/categories/integrations/