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🎧 #thefutureworkforcepodcast On Apple:
https://podcasts.apple.com/us/podcast.

🎧 #thefutureworkforcepodcast On Spotify:
https://open.spotify.com/show/4mXVFkA.

✅Time Doctor blog: https://www.timedoctor.com/blog/

✅ Come Up for Air: https://comeupforair.com/

In this must-listen episode, we bring together Liam Martin and Annette Franz for an eye-opening discussion on how companies can not only survive but thrive during economic downturns. The key? A steadfast focus on both customers and employees.

Annette Franz, an industry leader in customer experience and the mind behind CX Journey, hones in on the need for businesses to cultivate a customer-centric culture. She shares enlightening examples of companies that have masterfully implemented this approach to immense success. But it's not all about the customer; Annette and Liam agree that employees are the other half of the equation. They delve into the challenges and solutions of maintaining a robust company culture in today's remote work environments.

The conversation also turns towards the critical importance of hiring for culture fit, as the duo agree that a strong internal culture translates to better customer experiences. In a time when communication can make or break a company, Annette emphasizes the need for transparency and proactive outreach to customers.

Whether you're a business leader, a customer experience enthusiast, or someone interested in organizational culture, this episode is packed with actionable insights.

For more from Annette Franz, visit her platform CX Journey (https://cx-journey.com/) and connect with her on LinkedIn (https://www.linkedin.com/in/annette-franz/.
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About:

Join Liam Martin, the host of The Future Workforce Podcast, for engaging discussions and insider insights on the ever-evolving landscape of work.

Each episode features industry titans and visionaries, sharing their unique perspectives on topics ranging from technological advancements to shifting workforce demographics.

With this podcast, you'll be equipped with the knowledge you need to navigate and succeed in the future of work.

Tune in to stay ahead of the curve and gain valuable insights.