Geckoboard Speed Run: Building a Support Dashboard in Under 7 Minutes With Zendesk Support
See how easy it is to visualize live ticket data from Zendesk Support a using Geckoboard, so your team can keep on top of key numbers and deliver an amazing support experience.
Keeping your customer support agents aware of real-time metrics like CSAT, first response time and ticket volume can bring a new level of focus and motivation to your team. In this video, we show how easy it is to build up your own custom big-screen dashboard that raises the visibility of live Zendesk Support metrics, helping your team understand how they're performing at a glance.
Starting with a blank dashboard, we'll display unsolved tickets, tickets received this week, average time to close, CSAT, first response time and average time to close using easy-to-understand visualizations.
Finally, we'll add a leaderboard that lets individual agents understand how they're performing relative to everyone else in the team - a great way to inject some friendly competition, and a live feed of customer feedback.
All in under seven minutes.
For more information on how to visualize your own Zendesk Support metrics on a big screen, check out these links:
Geckoboard's Zendesk Support integration: https://www.geckoboard.com/product/data-sources/zendesk-support/
TV Dashboards: the ultimate guide: https://www.geckoboard.com/best-practice/tv-dashboards/
Dashboard design inspiration for Support teams: https://www.geckoboard.com/dashboard-examples/support/