Teams | Collaboration | Customer Service | Project Management

From bookkeeping to expense tracking and employee payouts, accountants have a lot on their plate. And having to process all this data on spreadsheets is asking for burnout. So, as an accountant or a Certified Public Accounting (CPA) firm, how can you simplify employee time tracking and billing? Fortunately, time and billing software for accountants and CPA firms make it effortless to keep track of invoices, billing, and the time spent on tasks.

As the name suggests, Zoom’s blurred background feature blurs everything in the background during a video call. Whether you want to maintain privacy or hide your messy room, this new feature can be helpful for a number of reasons. Wondering how to blur Zoom background? In this article, we’ll provide a step-by-step guide to help you enable blurred background for your next meeting.

Virtual assistants can handle a wide variety of tasks, ranging from administrative tasks to bookkeeping and graphic design. They can also be your virtual receptionist, virtual personal assistant, and many more. And if you’re looking for a virtual assistant from Canada, you’ll find all the essential information in this article. We’ll highlight the five top companies to find a Canadian virtual assistant.

Gone are the days of providing customer service solely through inbound and outbound calls. Instead, the call center of the future will use all possible forms of communication to reach out to their target audience or consumers. That’s because the customer expectations are higher than ever. They expect their queries and complaints to be addressed quickly, efficiently, and in a personalized manner.

Zoom Meetings – one of the platform’s most popular products – offers powerful audio and video conferencing features that help teams collaborate over virtual meetings. If you use Zoom meetings for both personal and professional meetings, you may need to set different display names for each at times. So, how to change name on Zoom before meeting? Thankfully, Zoom lets an attendee easily change the display names before or during a meeting.

Call center recording software captures the audio and video activity between an agent and a customer during a call. It also lets you store, retrieve, and evaluate recorded calls according to your business needs. However, there are many call center recording tools in the market, and you need to choose one that suits your business interests perfectly. In this article, we’ll highlight the top 15 call center recording software for 2022, including their key features, pricing, and customer ratings.

Employee engagement is a metric that shows an employee’s commitment to their workplace and their motivation to work. High employee engagement can improve employee performance, productivity, customer experience, and more. In this article, we’ll cover the benefits of high employee engagement, its driving factors, and the teams responsible for managing it. We’ll also discuss the different surveys to measure employee engagement and steps to create an action plan.

Thanks to the Coronavirus pandemic, people across the globe today have warmed up to the idea of remote working and even prefer it over traditional offices. That’s why employers should seriously think about remote work stipends. Remote work stipends are fixed or varying amounts of money paid to a remote employee in addition to their basic salary for their home office setup, coworking space expenses, or paying electricity bills. These stipends are generally optional for employers.

Distributed teams consist of employees working remotely from different locations. And with the pandemic confining millions of employees to their homes, organizations have been compelled to embrace this work model. However, remote work is still vulnerable to cultural differences, social inclusion, and a lack of trust and communication between team members. Indeed, managing distributed teams is a pressing concern for remote managers. But, don’t worry! We’re here to help you out.

Zoom Meetings is a popular video and audio conferencing software that helps teams and clients from across the globe connect through online meetings. However, a Zoom meeting has a 40 minute time limit in the free plan. Wondering how to extend Zoom meeting time? In this article, we’ll explain some workaround for the time limit in Zoom’s free plan. We’ll then look into eight frequently asked questions about Zoom and explore the best three alternatives to Zoom.