Teams | Collaboration | Customer Service | Project Management

In this ongoing pandemic, the world has seen paradigm shifts in consumer behavior and customer expectations. As social distancing prompted growing virtual connectivity, call centers worldwide have utilized new technologies to their advantage to stay ahead of their competitors. And to continue delivering seamless customer experiences and generate higher revenue, you’ll need to keep a close eye on the trends calling the shots in the call center industry.

As 2021 comes to an end, we at Time Doctor want to share our version of a Year In Review. This year has been unusual and busy, but there have also been many positives, as we continued to grow and strengthen partnerships with our customers across the globe. We’ve released some great new features and even added a new type of work insight for our customers. In case you missed anything, we’ve recapped the Top 5 Time Doctor Feature Improvements of 2021 below.

Chat monitoring is ideal for business owners who want to boost the performance of their customer support team and ensure they provide exceptional customer service at all times. And with chat monitoring software, you can support and supervise your agents with ease. But what exactly is chat monitoring, and how can you find the right chat monitoring software for your business? Not to worry – you’ll know soon enough!

Businesses that track employee work hours know its value in ensuring productivity and compliance. However, our working style, duration, and how we measure work hours keep evolving with changes in local labor laws and advancements in technology. This has become even more important since most companies embraced remote work due to the pandemic. As a result, business leaders should keep an eye on key work hour statistics and the latest trends around it to keep up with these changes.

2021 was largely about working remotely, following a work model shift due to the COVID pandemic. Many companies that weren’t initially open to telecommuting had no choice but to adapt to the new norm, realizing later that remote work wasn’t bad, after all. So, is remote work here to stay? In this article, we’ll discover some of the key remote work stats 2021 that employers and employees need to take note of.

The dynamic nature of the workplace has seen some incredible changes in the past couple of years with the rise of remote teams. Given that 83 percent of employers have reported a successful shift to remote work, it is highly likely that we will see a major shift towards remote teams in the future. As we see the growing trend of shifting to remote work, what will this mean for onboarding and training? Before we get into this, we need to look at the importance of employee onboarding.

Traditionally, virtual assistants handled day-to-day processes such as scheduling appointments, responding to emails, confirming travel itineraries, etc. But these days, you can hire a virtual assistant (VA) for virtually any task performed online. For instance, you can hire a VA to develop your website and handle your social media marketing. In this article, we’ll highlight the 10 best virtual assistant countries for outsourcing various tasks to VAs.

As a paralegal, you spend countless hours doing research, preparing legal documents, and interacting with the opposing counsel. But all this effort is in vain if you do not keep track of your billable work hours. Fortunately, you can use a paralegal timesheet template to document your working hours and ensure accurate and quick payment for any legal service. In this article, we’ll give you three handy paralegal timesheet templates you can download and use today.

A project timesheet template can help you track, record, and organize essential information related to the project and generate accurate billables. You can capture data regarding the project timeline on a daily, weekly, biweekly, or monthly basis and analyze it to understand how the project is progressing. In this article, we’ll share four free, downloadable project timesheet templates (in PDF, Google Sheets, Microsoft Word, and Excel format).

Timekeeping is essential for companies to accurately pay their hourly employees and stay compliant with labor law regulations. However, using paper timesheets like a Google Sheet or Excel spreadsheet, PDF, or MS Word docs to manually record work hours is time-consuming. To make the process a little easier, you can use a payroll timesheet template customized for the payment cycle in your company.