Teams | Collaboration | Customer Service | Project Management

How to create a work from home policy (a guide)

Whether you’re building a remote-first business or you’re transitioning to a hybrid model, a work from home policy is crucial for setting expectations and establishing guidelines. Over the past decade, our fully remote team has grown to 100+ employees in 31+ countries. The Time Doctor team knows first-hand just how important it is to create a clear policy for both employees and managers.

What a hybrid work policy should include (+ free template)

If your organization plans to join the nearly 75% of businesses that offer a hybrid work model, take time to create comprehensive guidelines. With a hybrid work policy, you can avoid common issues with flexible work arrangements, including: Developing a policy that works for both management and employees doesn’t have to be difficult. In this article, you’ll find everything you need to get started, including a hybrid work policy template and suggestions for what to include.

Remote employee management: How to avoid 11 common pitfalls

Hiring a remote team has many advantages, from increased flexibility to decreased capital expenses. Yet remote work environments also have several downsides that, if left unchecked, can seriously compromise performance and even reduce retention rates. After 10+ years of working remotely—starting long before working from home became the norm—the Time Doctor team knows all the ups and downs of this work model.

Boosting Customer Support & Success with Data

Join Nicole Barrish and Liam as they delve into the world of data-driven customer support in this quick YouTube Short. They discuss the vital role that data plays in optimizing the customer service experience at their companies. They uncover the process of pinpointing essential factors that shape successful customer interactions and satisfaction and how frontline employees play a critical role in fine-tuning these procedures.

Scaling a BPO: An Inside Look at ISTA Solutions' Success as a 'Business in a Box'

They delve deep into the robust growth, hurdles, and future of the Business Process Outsourcing (BPO) industry.. Nicole Barrish is an accomplished professional with a 14-year career under the Towne Group. A Boston's Emerson College graduate, Nicole started as a staffing coordinator and rose to manage the Towne Home Care operations, turning it into one of New Jersey's top home care agencies. She later transitioned to ISTA Personnel Solutions as Director of Operations, now overseeing over 1000 employees providing customer support in the healthcare industry.

Ready, set, scale! Is your tech company prepared?

Around 20% of startups in the US fail within a year. Half won’t be around in five years, and nearly two-thirds (65%) fail within a decade. It’s easy to look at those figures and lose faith. Success stories that tell of founders growing from a garage to a billion-dollar tech giant could be considered the stuff of legend. But here’s the thing: those companies do exist, especially in the tech industry.

What is an agile work environment? (Benefits & drawbacks)

An agile work environment is a non-traditional workspace that allows flexible work styles and locations. While traditional offices assign employees to desks, an agile office lets teams move around the workspace to collaborate and work more efficiently. How could this type of workspace benefit your hybrid team? This guide covers everything you need to know about setting up an agile environment, including benefits, drawbacks, and a framework for success.

10 best overtime tracking software & tools of 2023

When you’re working on a major project or toward a critical deadline, overtime hours are often inevitable. So how can you keep projects on budget? If you’ve tried tracking overtime with manual time sheets, you’ve probably found this process isn’t as reliable or inexpensive as you’d thought. For accurate overtime tracking, dedicated software is essential.

Understanding AI in the workplace

For over 50 years scientists have talked about the benefits and dangers of AI (artificial intelligence). These range from freeing up our time to live a more leisurely life, all the way to wiping us out entirely. Until recently, however, the hype was completely unjustified. The joke being that truly useful AI, like nuclear fusion, was always ten years away. In the last 6 months, at least in the mind of the general public, that perception of AI as an over-hyped technology has begun to change.

Exploring the Future of Work: Remote Vs Hybrid, the Impact of AI, and more with Dan Schawbel

Join Liam Martin, host of the Future Workforce podcast, in a thought-provoking conversation with Dan Schawbel as they dive into the dynamic landscape of work. In this episode, they cover a wide range of topics, providing valuable insights and perspectives on the future of work.