Teams | Collaboration | Customer Service | Project Management

Scaling a BPO: An Inside Look at ISTA Solutions' Success as a 'Business in a Box'

They delve deep into the robust growth, hurdles, and future of the Business Process Outsourcing (BPO) industry.. Nicole Barrish is an accomplished professional with a 14-year career under the Towne Group. A Boston's Emerson College graduate, Nicole started as a staffing coordinator and rose to manage the Towne Home Care operations, turning it into one of New Jersey's top home care agencies. She later transitioned to ISTA Personnel Solutions as Director of Operations, now overseeing over 1000 employees providing customer support in the healthcare industry.

Ready, set, scale! Is your tech company prepared?

Around 20% of startups in the US fail within a year. Half won’t be around in five years, and nearly two-thirds (65%) fail within a decade. It’s easy to look at those figures and lose faith. Success stories that tell of founders growing from a garage to a billion-dollar tech giant could be considered the stuff of legend. But here’s the thing: those companies do exist, especially in the tech industry.

What is an agile work environment? (Benefits & drawbacks)

An agile work environment is a non-traditional workspace that allows flexible work styles and locations. While traditional offices assign employees to desks, an agile office lets teams move around the workspace to collaborate and work more efficiently. How could this type of workspace benefit your hybrid team? This guide covers everything you need to know about setting up an agile environment, including benefits, drawbacks, and a framework for success.

10 best overtime tracking software & tools of 2023

When you’re working on a major project or toward a critical deadline, overtime hours are often inevitable. So how can you keep projects on budget? If you’ve tried tracking overtime with manual time sheets, you’ve probably found this process isn’t as reliable or inexpensive as you’d thought. For accurate overtime tracking, dedicated software is essential.

Understanding AI in the workplace

For over 50 years scientists have talked about the benefits and dangers of AI (artificial intelligence). These range from freeing up our time to live a more leisurely life, all the way to wiping us out entirely. Until recently, however, the hype was completely unjustified. The joke being that truly useful AI, like nuclear fusion, was always ten years away. In the last 6 months, at least in the mind of the general public, that perception of AI as an over-hyped technology has begun to change.

Exploring the Future of Work: Remote Vs Hybrid, the Impact of AI, and more with Dan Schawbel

Join Liam Martin, host of the Future Workforce podcast, in a thought-provoking conversation with Dan Schawbel as they dive into the dynamic landscape of work. In this episode, they cover a wide range of topics, providing valuable insights and perspectives on the future of work.

The Future Workforce with Dan Schawbel - Safeguards, Skillsets, and the New Job Landscape

Join Dan Schawbel in "The Future Workforce," as he unpacks AI's potential and pitfalls. We delve into the necessity of a safety net and targeted training in the age of automation, inviting economists to weigh in on the most vulnerable occupations. Dan also proactively explores the emergence of new jobs and the subsequent training required. Discover strategies to navigate and succeed in a future labor market reshaped by technology.

Work, Worth, and Side Hustles: Understanding Today's Economic Pressure with Dan Schawbel

Dive into Dan Schawbel's enlightening discourse on the rising dissatisfaction around work, focusing on aspects like fairness and the surge in remote work. Explore how money, and particularly compensation, magnifies these concerns. Uncover the startling fact that over half of employees maintain at least one side gig to combat the financial pressures of inflation and the escalating housing market. Join us on this insightful journey that spotlights the intricate links between work, income, and life satisfaction in today's complex economic climate.

Dan Schawbel on the Evolving Employment Landscape

Join Dan Schawbel on the Future Workforce podcast as he unpacks the rising trend of businesses ending remote work and its unexpected consequences. Discover how this shift forces top performers to quit, increasing competition for remote roles. Dan dives deep into these complex dynamics, offering profound insights that challenge traditional notions of work. Tune in to explore the evolving employment landscape in our increasingly digital world.

Google's back-to-office move: what does it mean for remote and hybrid work?

Hello there, Time Doctor community! Today we’re bringing you a hot topic making waves in the remote work world. Google, the tech giant known for its innovative work culture, has made a significant move that is shaking up the world of remote and hybrid work. Here’s what’s happening.