Teams | Collaboration | Customer Service | Project Management

geckoboard

How to auto-refresh HubSpot dashboards

Jan 30, 2026 By Nick Smith In Geckoboard
If you’re here because you’ve got a fast-moving sales floor (or a support queue), and HubSpot dashboards aren’t keeping up… you’re not alone. HubSpot dashboards refresh, but not in real time - here’s what’s possible, and how to get a faster live view. HubSpot is brilliant for logging and managing the work.
Read Post
geckoboard

Should you build or buy dashboards in 2026?

Jan 28, 2026 By Tom Randle In Geckoboard
If you’re weighing up whether to build your own KPI dashboard or buy one, the decision probably feels more complicated than it did a few years ago. Modern APIs are easier to work with. Charting libraries are more prolific and fancier. AI tools can generate working dashboards in minutes. On the surface, the case for building dashboards from scratch has never looked stronger. In practice, the trade-offs have not changed as much as the tools have.
Read Post
geckoboard

Zendesk custom metrics: what they are and how to use them

Jan 28, 2026 By Sam Gane In Geckoboard
If you’ve spent any time in Zendesk Explore, you have probably run into the same limitation as most support teams. The standard metrics are useful, but they only tell part of the story. Ticket volume, first reply time, resolution time, CSAT. They are a starting point, not the full picture. As soon as you want to dig into how your team is performing against SLAs, backlog, workload, or automation, you need something more tailored to how your support operation works.
Read Post
geckoboard

Gamification for Support and Sales teams: what works (and what doesn't)

Jan 22, 2026 By Nick Smith In Geckoboard
Gamification is the practice of adding game-like mechanics such as points, badges, leaderboards and rewards to non-game activities in the attempt to influence behaviour. The term took off in the early 2010s when websites and apps started using the idea to drive engagement. Stack Overflow is a well-known example: simple gamification mechanics like upvotes and reputation scores helped steer behaviour and improve contribution quality. It wasn’t just “fun graphics” - it was a system.
Read Post
geckoboard

Stylo and Geckoboard: bringing customer sentiment into Zendesk dashboards

Jan 20, 2026 By Nick Smith In Geckoboard
If you lead a support team, you already have plenty of data. Seeing how many tickets are coming in, how long customers are waiting, and whether your team is hitting SLAs is pretty straightforward (especially when using Geckoboard to monitor Zendesk KPIs in real-time!). But what’s often not so obvious is where things are about to go wrong - which conversations are quietly becoming frustrating, which customers are at risk of churning, or where agents are under the most pressure right now.
Read Post
geckoboard

How MTD Training brought hidden data into the open and shifted their culture

Dec 11, 2025 By Sam Gane In Geckoboard
MTD Training, a leadership and management training provider based in Coventry, had plenty of data but very little shared visibility. Important numbers lived in Salesforce, spreadsheets and handwritten notes. Only a few people could access them, and even then, different reports often gave different answers. For Chief Operating Officer Kelli Grinter, this created a real challenge.
Read Post

From Volume to Value: How Zendesk Teams Should Rethink Reporting in 2026 with Lumi Fagbure, AdvoCX

Dec 10, 2025 By Geckoboard In Geckoboard
In this session from the Geckoboard Breakfast event, Lumi Fagbure, Founder of advoCX and former Zendesk Professional Services consultant, shares a practical and very real world look at how AI is reshaping reporting for support teams. Lumi explains why traditional volume reporting is no longer enough and how teams can use AI driven signals to understand what customers want, where processes fall down, and how well automation is working.
View Video
geckoboard

Geckoboard Breakfast: Measuring What Matters in Support, 2026

Dec 10, 2025 By Sam Gane In Geckoboard
In the Autumn of 2025 we brought together Zendesk customers, implementation partners and friends of Geckoboard for a focused discussion on how support teams are preparing for 2026. Across the fireside chat, guest talks and informal conversations, one theme kept coming up. Teams are moving away from traditional volume reporting and toward clearer, more meaningful visibility into what really shapes customer experience. Here is a breakdown of what we covered and the takeaways you can use right away.
Read Post

How AI is Changing Support KPIs in 2026 with Eric Nelson, Stylo

Dec 8, 2025 By Geckoboard In Geckoboard
AI is changing support faster than most teams can keep up. In this talk from our Geckoboard Breakfast event, Eric Nelson, CEO and co founder of Stylo, shares what their eighteen-month study reveals about how KPIs are shifting as AI becomes part of day to day operations. Eric covers what happens to CSAT when new models drop, why voice is rising again, and how customers are adapting their expectations. He also breaks down the practical changes teams can make right now from rebuilding knowledge bases for AI context, to tightening KPI cycles from annual plans to 60 or 90 day reviews.
View Video

Geckoboard Breakfast 2025 Highlights: AI, reporting trends, and real time visibility

Dec 8, 2025 By Geckoboard In Geckoboard
A quick look at the ideas and conversations that shaped our first Geckoboard Breakfast event in London. In this highlights reel you’ll hear customers and partners talk about fast growing data sets, how AI is reshaping support, and why real time visibility still matters for every team. You’ll also see how Geckoboard customers use dashboards day to day including weekly customer facing reports and team wide SLA visibility.
View Video

Copyright © 2026 OpsMatters™. All rights reserved.