How real-time dashboards improve team performance | Ben Newell, Geckoboard VP of Product

Ben Newell, Geckoboard's VP of Product, on how real-time data changes the way a team performs, and the thinking behind how Geckoboard is built.

He makes the case for putting performance data in a shared space rather than a private one, so the people doing the work can see how the team is doing and adjust without waiting to be told. He covers the design principles behind a dashboard a team can actually read, why gamification should motivate without patronizing, what goes into modelling an integration so the metrics hold up, why everyone at Geckoboard keeps talking to customers rather than treating research as a one-off, and where AI and the Geckoboard MCP fit as software changes.

Chapters

0:00 Intro: Ben Newell, Geckoboard VP of Product

0:12 Why shared data beats private

0:43 Using alerts to catch problems early

0:58 What triggers a team to use Geckoboard

1:37 Designing dashboards people can read

2:02 Gamification without patronizing your team

2:21 Get the data right or nothing matters

3:14 Why we keep talking to customers

4:05 Where AI fits: the Geckoboard MCP

#Dashboards #DataVisualization #TeamPerformance #ProductManagement #AI