Teams | Collaboration | Customer Service | Project Management

Look at the following statistics on insider threats. There are over 2,500 internal security breaches in the US every single day. The impact of insider threats affects more than 34% of businesses globally. Within the last 2 years, the increase in such incidents has gone up by 47%. The cost to businesses surpassed $2.7 million in 2020. Yet, employees are not the only threat when it comes to cybersecurity. Lax systems within the organization have a big role to play.

The world is growing more digital by the minute. Although digital transformation has impacted businesses the most, educational institutions also face an increased need for digital strategies. Ever since the world went completely digital due to the pandemic in 2020, digital education has become a priority for students, parents, teachers, and educational institutions alike.

Have you ever wished to measure your team's sentiments on a topic with a live poll? There is a free Rocket.Chat app for that! As many of you discovered already, you can easily use our poll app to perform basic polls. But most of you found the existing poll app rather limiting. We heard you! We’ve launched a new app - the Poll Plus app that can do much more than the old app on Rocket.Chat.

Multichannel vs. omnichannel is a well-known debate in the online business world. The terms are used for both customer support and marketing, but what do they mean? What's the difference? And which method is best to satisfy the needs of both the business and the customer? While the final decision is entirely yours, let us help you learn about these two ways of interacting with clients, how they are different, what companies choose said ways, and which way is considered the best.

We are closing 2021 with some new features and improvements in Rocket.Chat. Let's see what Rocket.Chat 4.3.0 brings. 🚀 Please visit the official release notes for the whole list of improvements and bug fixes.

We are happy to share that Rocket.Chat 4.2.0 is out. 🚀 This version brings many new features and improvements to give our clients more data control and provide a better omnichannel experience. Let's see what's new with Team Collaboration, Omnichannel, and Marketplace. Please visit the official release notes for the whole list of improvements and bug fixes.

Workplace communication isn’t something that companies master by default. In fact, it’s much easier to get it wrong than getting it right. Luckily, organizations realize in more significant numbers than ever that their workplace communication can cause larger issues. These could be built up stress, losses in productivity, and a lack of trust among coworkers.