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DEM

Improving Trace Data For Azure Virtual Desktop

The Microsoft infrastructure makes collecting network traces more complicated. Network traces (tracert) inside and out of the Azure Virtual Desktop virtual machine are valuable when diagnosing support issues or when an end-user calls up complaining of poor Azure Virtual Desktop performance. The following information should help improve the collection of network traces and trace data, which will aid in diagnosing Virtual Desktop Infrastructure connectivity.

ServiceNow Integration

In this video, we'll be covering the benefits of the ServiceNow integration. We'll also go through the configuration process allowing you to follow along and quickly configure this integration. The integration will allow you to automatically create and resolve incidents based off of alarms triggered in Exoprise. With incidents being sent to ServiceNow, you can begin automatically assigning incidents to the correct teams based off of criteria or automatically escalating issues that have not been addressed yet.

Enhancing Microsoft Intune With Digital Experience Monitoring

Organizations today rely on mobile device management (MDM) solutions to secure and manage corporate resources across a diverse range of devices. One such platform is Microsoft Intune, which offers security, patch, and access control features for mobile and desktop devices. Today, we look at Microsoft Intune and how Exoprise Service Watch helps customers ensure Intune is working well.

Evolution of The Windows Experience Index and Reliability Monitor

As technology advances, operating systems play a vital role in providing a seamless user experience. Microsoft’s Windows OS has been at the forefront, constantly introducing innovative features over time. Two features related to improving the end-user digital experience are the Windows Experience Index (WEI) and Reliability Monitor. These measurements have become instrumental to Digital Experience Monitoring (DEM) in assessing system capabilities and measuring stability.

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EXperience Level Agreements (XLA), the Next Step with SLAs

The importance of the network to businesses has increased over the years (obviously). Nowadays, they are the main way that work gets done - they're the main way anything gets done. Consequently, how organizations measure their performance needs to change as well. Rather than just focus on network availability or simple uptime, they need to dig deeper and monitor User Experience. EXperience Level Agreements (XLA) as opposed to the traditional Service-Level Agreements help them reach that goal.

ICMP Required for Traceroute and Network Diagnostics

As previously detailed on the Exoprise blog, the ICMP (Internet Control Message Protocol) is crucial for troubleshooting, monitoring, and optimizing network performance in today’s Internet-connected world. Despite historical security concerns, disabling ICMP is unnecessary and hampers network troubleshooting efforts. Modern firewalls can effectively manage the security risks associated with ICMP.

The Importance of ICMP in Today's Digital Landscape

In today’s interconnected world, where network performance is crucial for business operations, understanding the significance of ICMP (Internet Control Message Protocol) becomes paramount. Today’s post sheds some light on the critical role of ICMP and why it should not be disabled despite legacy security concerns. By implementing proper security measures, businesses can leverage the benefits of ICMP while mitigating potential risks.

Troubleshooting Salesforce with Exoprise

In this tutorial video, we'll be walking you through troubleshooting end user experience issues with Salesforce utilizing Exoprise CloudReady Synthetics and Service Watch. With how Important salesforce is to organizations using it, it is critical to ensure its uptime and availability. Salesforce issues are extremely costly due to potential revenue loss, the cost of downtime for both customers and internal users, customer dissatisfaction, and many other impacts.

Troubleshooting Microsoft Exchange and Outlook

In this tutorial video, we’ll be walking you through troubleshooting Microsoft Exchange and Outlook issues for end users, utilizing CloudReady Synthetics and Service Watch Desktop. Email is the lifeblood of most companies and any performance or accessibility issues with Exchange or Outlook are extremely impactful to end users. These issues can be extremely expensive to organizations whether it be the cost of downtime or the cost of time spent troubleshooting the issues.