Teams | Collaboration | Customer Service | Project Management

In this episode, we sit down with Sarah Kaplan, Director of Internal Communications at Smarsh. With a background that spans from opera performance to corporate communications, Sarah has led transformational change while building Smarsh’s internal communications function from the ground up. Carolyn Clark, Simpplr’s VP of Communications and EX Strategy, moderates the conversation as they discuss leading through acquisition and leadership changes, why ruthless prioritization is key to scaling small teams, and how communication can support a company’s transition from startup to mature organization.

In this episode, we sit down with Kelly Clarke, a seasoned internal communications leader, to explore how endurance and empathy power executive presence in times of transformation. With a foundation in PR and a passion for human-centered leadership, Kelly shares how she has guided companies through crises, cultural shifts, and massive change — always with transparency and trust at the core. Carolyn Clark, Simpplr’s VP of Communications and EX Strategy, moderates the conversation as it uncovers how internal comms can drive clarity, connection, and courage at every level of an organization.