Instant messaging platforms are more popular than ever. With the rise of instant messaging giants like WhatsApp, Facebook Messenger, and WeChat, we can only expect more intense communication via texting. Moreover, instant messaging platforms are taking over business communication as well. Lean and user-friendly messaging solutions have taken over telephone, faxing, and emailing. They enable teams to communicate and collaborate more successfully, even in a hybrid work environment.

Many people prefer to work remotely because they don’t have to commute and enjoy more flexibility. It gives them the opportunity to tailor their schedules to fit their lifestyles and find a better work/life balance. According to FlexJobs, 60% of women and 52% of men will quit their jobs if their employers do not offer remote work. Having to manage remote employees can be challenging for managers who still have a traditional mindset.

Management problems are not uncommon in large, multileveled organizations. In many cases, the root of the issue lies in the communication channels between employees, stakeholders, and management, which causes information to be lost or distorted. Poor communication hampers decision-making. It also creates conflict and silos within the company. According to research, 86% of business executives and employees acknowledge workplace failures to be products of weak communication.

It’s a surprise to most people that the majority of embedded chat is not end-to-end encrypted (E2EE). And that’s perfectly understandable. You’d automatically think that a healthcare insurance firm would provide its customers with E2EE webchat. Or that when you’re in your bank’s app, the live chat would be E2EE. But it’s generally not the case. Test it out now - open your banking or healthcare app and ask if the live chat is end-to end encrypted.

Setting up your own servers requires a lot of up-front investment and ongoing maintenance. That’s why most technology companies today use an Infrastructure-as-a-Service (IaaS) provider for their compute needs.