Teams | Collaboration | Customer Service | Project Management

On this episode, we’re joined by Cristina Fonseca, Vice President, Product at Zendesk. Cristina shares her expert insight on how AI will impact customer service and what it takes to deliver a personalized experience that keeps customers engaged.

Learn how AI can save manufacturers time, money, and headaches while improving customer and employee relationships. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

@tymeshift was made for Zendesk. And now, Tymeshift is officially part of the Zendesk family. With AI-powered forecasting, automatic agent scheduling, and real-time reporting, you can create more seamless experiences for your support team and your customers, all within the Zendesk platform. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Empower your business with cutting-edge agent tools for a remarkable customer experience future. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Artificial intelligence empowers every agent to reach their maximum potential. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

On this episode, recorded live at Zendesk Relate 2023, we’re joined by several incredible panelists including Danielle N. Evans at Honeywell, William Abrams at Medline Industries, Cait Keohane and Teresa Anania at Zendesk, and Sarah Bernhardi at Dandelion Payments, Xe.com, and Ria Money Transfer. This conversation focused on the benefits and implementation of a customer-first approach to business.

The more engaged workers are, the better it is for the business. When team engagement is high, employees will do their best work and bring unique benefits to the company: improved customer retention, reduced employee turnover, and more revenue (to name a few). If you want your organization to succeed, you need to prioritize your people. Especially in the wake of the Great Resignation, it’s essential to start examining—and improving—your employee engagement strategy.

Zendesk can help customer service teams control costs and stay agile with AI.

Customer service teams have a lot on their plate. Utilize AI correctly to save support agents time while keeping costs down. Intro - 0:00 How AI can help agents' workload - 0:28 Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

In the world of banking, insurance, wealth management, or investments, delivering seamless support at scale can be a challenge. With Zendesk, all of your client data is in one place—which allows your team to give advice and answer questions faster. And with the highest standard of data security, you can ensure that all of it stays safe and sound—giving them peace of mind and a better experience.