The Zendesk for Zoom Zapp allows for easy creation, editing, and collaboration of a Zendesk support ticket, directly in your Zoom meeting. Whether you need to collaborate with internal or external parties, the Zendesk Zapp drives efficiency for issue resolution. In addition, important metadata from the Zoom meeting is automatically attached to the related Zendesk Support ticket for easy reference. More details on availability to come.

Your host and product expert, Andrew Forbes, is joined by Zendesk’s SVP of Product, Jon Aniano. Join us to discuss how Zendesk is helping businesses stay five steps ahead through rapid change, and stay connected with customers in real-time with social messaging.

Top leaders from Zendesk and Chooch AI come together to discuss key findings from our Startups CX Benchmark Report.

Fintech has been steadily rising over the past few years, and many ambitious startups are tapping into that growth with new and advanced financial products. Legacy financial institutions are now looking warily at their new competitors, as Fintech firms are approaching the old financial framework from a different angle that is more customer-centric. See how Fintech startup Novo, a mobile business bank account created with the modern entrepreneur and founder in mind, is disrupting the industry by leveraging customer experience at the forefront of its growth.

Etsy brings handmade and vintage goods from around the world into people’s homes. And that becomes a little tricky during a pandemic. Rachel Glaser, Etsy’s CFO, shares how they are keeping buyers and sellers safe, reallocating funds to different priorities, and supporting their community during COVID-19.

We now spend all day, every day, at home and talking through our computers. And this change in human interaction is impacting our mental health. In this video, Nina Levin from Lyra Health shares how to lead teams, customers, and yourself through this emotionally charged time.

Learn how to navigate the ticket interface in Zendesk. More details on customer context in a ticket here: zdsk.co/35FioFT More details on ticket forms here: zdsk.co/2A9Jw4b

The world is a different place than it was a few weeks ago, and the way we do business has been turned on its head. Learn how to get the most out of Zendesk products, and how to build and manage virtual support teams.