Teams | Collaboration | Customer Service | Project Management

The Coronavirus pandemic ushered in a cultural change within the workplace, specifically regarding productivity. When a business adopts a culture of productivity, being productive becomes the driving force behind employees’ work ethic. But what happens when productivity culture becomes toxic? In this article, we’ll explore toxic productivity culture and its pitfalls. We’ll also cover what a healthy productivity culture looks like and its benefits.

Hybrid work is an ecosystem where employees can work from their home office, in a physical office, and in coworking workspaces. It’s a work model that follows a people-first approach to managing the workforce. Hybrid work is said to increase employee productivity while addressing the challenges of remote work like isolation and lack of community. However, hybrid work can take many forms and needs to be optimized to achieve maximum productivity.

Efficient marketing operations are a mix of strategic planning, outreach, communication, teamwork, and much more. Managing all these elements manually could be challenging, especially for agencies that run campaigns for multiple clients simultaneously. As a result, marketing agencies need specialized software tools to streamline and optimize their operations. Such agency management software can help them serve more clients without a massive team and improve profitability.

Efficient marketing operations are a mix of strategic planning, outreach, communication, teamwork, and much more. Managing all these elements manually could be challenging, especially for agencies that run campaigns for multiple clients simultaneously. As a result, marketing agencies need specialized software tools to streamline and optimize their operations. Such agency management software can help them serve more clients without a massive team and improve profitability.

The Covid-19 pandemic saw employees enjoy the flexibility of remote work, with many reluctant to return to full-time on-site work modes. However, not all work can be done remotely. Fortunately, you can have the best of both with hybrid work schedules! A hybrid work schedule combines on-site and remote work modes. It lowers infrastructural costs, reduces absenteeism, and increases employee engagement — ultimately boosting your company’s productivity.

CLion is a cross-platform Integrated Development Environment (IDE). To put it more plainly, it’s a code editor for software developers that enables collaboration and works “cross-platform” on Linux, Mac, and Windows. For context, CLion IDE is a product of Jetbrains, a well-known producer of developer tools (such as IntelliJ IDEA and PyCharm IDE).

The pandemic led to the adoption of more remote and hybrid work options, which has helped unlock a global workforce. While BPO/KPO companies had unprecedented access to global talent, call center employees too had greater work opportunities. The consequence? Outsourcing companies started finding it difficult to control turnover and retain their top talent. According to the 2021ICMI report, the average employee turnover rate in a contact center was 58% year on year.

Time tracking is a powerful business tool every workplace needs to boost productivity, encourage employee accountability, identify profitable areas, and do much more! However, if implemented poorly, employees may feel they’re being spied on, leading to a distrustful work environment. This can negatively impact employee engagement, productivity, and loyalty to the organization. In this article, we’ll explore six reasons why time tracking is bad and how you can fix that.

Human Resources (HR) is an integral part of any company, and a Business Process Outsourcing (BPO) company is no different. A Human Resource Management (HRM) team is responsible for maintaining the employer-employee relationship. This must be done throughout the phases of the employment cycle, from recruitment and onboarding to exit management. Several unique HR challenges in the BPO industry may arise due to a high employee volume, high employee turnover, and rigid client requirements.

The COVID-19 pandemic caught many industries off guard, and the call center sector is no different. With the onset of the pandemic, customer service BPOs like the Philippines-based Phoenix Virtual Solutions had to find ways to adapt to a remote work environment and move away from on-premise technology and in-house call center representatives. In doing so, many faced challenges, which proved to be lessons in disguise.