Teams | Collaboration | Customer Service | Project Management

Call auditing involves evaluating and reviewing your contact or call center’s performance to ensure maximum efficiency and team productivity. An effective call audit process can help you identify opportunities, strengths, and weaknesses by determining if the operation meets specific, measurable performance criteria. Ultimately, a successful call audit will provide insights into precisely what is happening in the contact center. You can then utilize the data collected to make improvements.

The right time tracking software can turn your business around with enhanced productivity, workflow optimization, and powerful automation. Insightful and Time Doctor are examples of such robust productivity tracking tools. Both tools offer time tracking, productivity management, and reporting features to help transform your business. But which one is better? Find all the answers in this Time Doctor vs Insightful review.

It’s easy to discount quiet quitting as social media-inspired melodrama. A way for younger people to put their own stamp on an idea that attentive leaders have understood for many years: people who don’t feel valued or respected, don’t bring their whole selves to work. But the fact that the trend emerged from a generation of true digital natives — workers in their teens through to their late 20s — offers a new insight.

Quiet quitters don’t abandon ship. They don’t complain loudly. Instead these employees gently pull-back, and your business stops benefitting from their entire focus, energy and brilliance. For leaders, that should trigger alarm bells. But many carry on like nothing is amiss. The question isn’t whether you have people in your company that have stopped going ‘above and beyond’—inevitably, you do.

Since 2020, the outsourcing sector in the Philippines has witnessed a massive shake-up, and recent regulatory changes mean the industry will never be the same. We explore the winners and losers of a recent decision by the Philippines Government to allow outsourcing firms to keep tax perks while enabling 100% of staff to work-from-home (WFH).

Companies know they need an adaptable, diverse and energized workforce — and that flexibility is key to retaining, and competing for, top talent. While remote job listings globally have more than doubled, employers are still catching up to employees’ expectations. For instance, many US workplaces only allow employees to work remotely some of the time, even though, when offered—almost everyone jumps at the opportunity.

Having attendance insights to review at the end of the day is useful for compliance, allocating human resources wisely, and keeping your team accountable — no matter where or when they work. But knowing when people are actively working or not working can also be critical for moment-to-moment management of your operations and service delivery.

The best time tracking apps today offer a wide variety of features that enable higher workplace productivity. Some timers, like Timeular and TimeFlip, come with unique offerings like a physical time tracking gadget. Want to know more about these trackers? In this article, we’ll compare Timeular vs TimeFlip, their tracker, features, and pricing. We’ll also explore their limitations and give you a better alternative for a time tracking and productivity tool.

IntelliJ IDEA is one of the best code editor and software development platforms for the JAVA programming language. The app offers a centralized platform for developers to debug a code, perform code refactoring, and reduce technical debt quickly. As Java developers use IntelliJ for multiple tasks, tracking time on the platform is essential to boost productivity and bill clients accurately. So how do you track time on IntelliJ IDEA?

Since the Coronavirus pandemic, new work arrangements like the hybrid work model have become increasingly popular. It ushered in increased productivity and flexibility – a win-win for both employers and employees. As a result, most companies, including giant enterprises like Microsoft, continue with these flexible work models. If you’re looking to implement a hybrid work model and want to know if the benefits outweigh the drawbacks, you’ve come to the right place.