Teams | Collaboration | Customer Service | Project Management

Distributed team management happens when your team members are based in various locations and, potentially, in various time zones. These types of teams can bring a wealth of global knowledge—but they also pose their own unique challenges. Learn how to best support your distributed team with these seven tips. With an increasingly global economy comes the need for global teams to serve customer wherever they are.

Communication tools are an integral part of effective team collaboration. In this article, we take a look at the five most important features of communication tools, then review the four must-have types of communication tools your team needs. Effective communication is one of the most important parts of any business. By enabling easy communication, you unlock collaboration and make it easier for team members to focus on the work that matters.

A project calendar gives you a bird’s-eye view of the overall project schedule so you can see when different project tasks are due. With a solid project planning calendar in place, you’ll stay informed and know exactly what you are doing today, next week, and beyond. Learn the different types of project calendars and how to create your own.

Workforce management (WFM) is a set of techniques used to improve internal processes, drive efficiency, and create a more enjoyable place to work. If your team productivity needs a boost, WFM may be your solution. Looking to improve team productivity and overall performance? Workforce management can streamline your team’s workflow and operational costs. That leads to enhanced efficiency, better employee engagement, and higher team morale.

In the world of business, collaboration has become a buzzword. However, more collaboration doesn't necessarily equate to better collaboration. In fact, workers today collaborate 50% more than they did just 12 years ago, leading to a phenomenon known as collaborative overload.

Teamwork is when a group of individuals work together toward a collective goal in an efficient manner. Read on to learn the 11 top benefits of teamwork in the workplace and examples for each. Teamwork is one of the most important tools when it comes to organizational efficiency. Though we can all agree that teamwork is important, not everyone realizes just how impactful it is in the workplace.

If hiring freezes are on your mind, you’re not alone. Although hiring freezes can help protect your company and existing employees against financial uncertainty, they can also cause anxiety. If your company announced a hiring freeze (or if current market conditions are causing workplace stress), it’s important to lead with empathy and find ways to support your team as you navigate uncertain waters together.

In information technology (IT), change is constant—which means success hinges on having a strategy that’s as agile as the industry itself. You need a clear plan that aligns with the broader goals of your organization—one that delivers real value to your internal teams and external customers.

In today’s digital-first world, the role of an IT manager has never been more essential—or more exciting. From safeguarding critical information systems to leading teams that drive innovation, IT managers are at the heart of every organization’s success. They’re the ones making sure your favorite apps don’t crash, your company’s data stays secure, and your tech runs smoothly, whether it’s a small internal tool or a massive enterprise system.

A business contingency plan is a backup strategy for your team or organization. It lays out how you’ll respond if unforeseen events knock your plans off track—like how you’ll pivot if you lose a key client, or what you’ll do if your software service goes down for more than three hours. Get step-by-step instructions to create an effective contingency plan, so if the unexpected happens, your team can spring into action and get things back on track.