Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Change Management, AI, and Risk: Insights for Modern Organizations with Sophie Hussey
In this episode, Emaad sits with Sophie to dive deep into effective strategies for navigating change, the balance between human and AI-driven processes, and the importance of service catalog management.
Culture, Innovation, and Change: The Future of ITSM with Paul Wilkinson
In this episode, Emaad sits with Paul Wilkinson from iCore Ltd to talk about change. We discuss how the future of IT is shaping up and how organisations can navigate it effectively.
The chatbot revolution | Zendesk #shorts
The chatbot revolution | Zendesk Who's ready for a chatbot revolution? Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync. Join us on other social media channels.
Webinar: Build vs Buy AI Co-pilot: Optimizing Employee Support
Are you struggling to keep up with employee support demands? In this webinar, we will discuss the potential of AI co-pilots to optimize your employee experience. Join us to learn about: The latest advancements in AI for automating employee support tasks. The key advantages and disadvantages of building your AI co-pilot solution versus buying a pre-built one.
Introducing: Odie OneDesk's AI Assistant
The March 2024 release of OneDesk has brought an exciting new feature — Odie the Ai-powered assistant! Odie (‘OD’) is a Chat-GPT-like AI tool integrated with OneDesk’s messenger and customer-facing applications. The AI uses advanced and modern technology such as large language models (LLMs) and generative AI to make suggestions, generate replies, and answer customer queries. Odie is a personalized assistant, meaning its answers are trained on your own content.
Travel chatbots: Top examples that travelers and businesses love
How are travel companies performing today when it comes to support? In a recent experiment covered by NASDAQ, customer service quality was tested and measured across 3,000 of the top global travel and hospitality brands worldwide. Let’s just say there’s lots of room for improvement. To remove stress and surprise and delight customers with effortless experiences, companies are adopting AI-powered travel chatbots to engage with guests at every step of the customer journey.
How to Build a Guide Bot
This video shows you the steps on how to easily build a Guide Bot with TeamSupport.
Getting Started with Zendesk Advanced Bots
Learn how to turn on and start taking advantage of Zendesk’s Advanced bots capabilities. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Augmenting Employee Experience and Productivity with Generative AI
Is your organization grappling with an overloaded IT desk inundated by constant requests that hinder employee productivity? It's time for a change! This webinar is your key to addressing these challenges head-on. Here's what you can expect from this webinar: Understand the pain points and limitations of traditional IT service desk Exploring the potential of Generative AI service desk - Improve employee productivity and experience. Key features, functionalities, and use cases of Generative AI service desk.