Teams | Collaboration | Customer Service | Project Management

September 2023

The wrap-up: 5 key takeaways from the 'Time-tracking framework to keep your team engaged' webinar

We recently had the pleasure of sitting down with Marcel Petitpas, Co-Founder and CEO of Parakeeto, to unpick his surefire time-tracking framework for agencies. If you’re an agency leader who has ripped up your time-tracking methodology and thrown it out the proverbial window (let’s face it, who hasn’t?) then this blog is for you. Time-tracking is notoriously difficult to get right, but with Marcel’s guidance and the right tools in place, it really doesn’t have to be.

Understanding the MOCHA method in project management

If you’ve tried RACI models for clarifying responsibilities in your marketing project management efforts, did you get the results you were hoping for? For some agencies, RACI delivers incredible clarity. But others find it a little underwhelming, vague, or even confusing. Divvying up project roles into four categories (responsible, accountable, consulted, and informed) is one way to bring clarity to a project.

Disciplined Agile 101: Your comprehensive guide to DA

Does it ever feel like following an agile approach isn’t as, well, agile as it’s supposed to be? For all the advantages agile delivers, there are trade-offs. And sometimes, the framework ends up getting in the way of business agility. Some are turning to a hybrid approach in an effort to achieve better adaptability — and greater agility — throughout the delivery lifecycle. This hybrid approach is a scaled agile framework called Disciplined Agile.

The principles of lean project management

Did you know that businesses waste $1 million every 20 seconds because of poor project performance? It’s a staggering number for sure, and for growth-focused agencies especially, it’s a statistic to avoid becoming a part of. That’s where lean thinking comes into play: to help agencies avoid waste and inefficiencies and keep projects more streamlined and profitable.

6 of the best lean project management software

With a laser-like focus on eliminating waste through continuous improvement, it’s easy to see why lean project management has caught on even outside its manufacturing origins. Today, lean has become one of the leading styles of project management across software development, marketing, manufacturing, and more. Companies ranging from Intel to John Deere to Nike have implemented lean manufacturing and seen powerful results.

Boosting email conversion rates: Best practices and key metrics

The stats about email marketing ROI seem almost too good to be true: $36 for every $1 spent is a heck of a return. But results like those don’t happen simply by deciding to send a few sporadic marketing emails. They happen when you send the right emails to the right people at the right time, pushing them to the right outcomes.

10 excellent project management tools every startup should consider

In a startup, you deal with limited resources, tight deadlines, and high expectations. Not to mention, you’re often wearing multiple hats, from visionary leader to meticulous planner. So, how do you keep your ship steady and sailing towards your goals? By finding the right project management tools. These digital lifesavers are designed to make your life easier, helping you with project planning, task management, time tracking, and workflow automation.

The role of project management in startup success

Running a successful startup is like playing chess — it requires foresight, strategy, and careful planning. Before you make a move, you must consider all the possible outcomes and how your decisions will play out in the long term. The same holds true for startups. Unfortunately, many entrepreneurs overlook the importance of project management in setting up for success.

Strategies for successful project management in nonprofits

Running a successful startup is like playing chess — it requires foresight, strategy, and careful planning. Before you make a move, you must consider all the possible outcomes and how your decisions will play out in the long term. The same holds true for startups. Unfortunately, many entrepreneurs overlook the importance of project management in setting up for success.

Setting the stage for success: How to welcome a new employee

For many, the first day on the job feels a lot like the first day at a new school: You don’t know anyone, have no idea where anything is, or who to turn to for help. There’s a definite warm relief when a friendly face takes you under their wing to show you around and make introductions. And whether you’re the new kid at school or the new person at the office, that sense of relief applies.

An essential guide to client orientation

Pop quiz: How much of your agency’s revenue comes from clients? If you didn’t answer “all of it,” the percentage is still pretty high, right? (And if it’s not — well, we want to know your secret!) Without clients, an agency can’t continue to pay its people or keep the lights on. This reality isn’t lost on managers and CEOs, and if asked, just about every one of them will say their agency is customer-centric.