Product insights exchange on real-time monitoring

Zendesk

Jun 23, 2025

Join the Zendesk Product insights exchange to explore our real-time monitoring platform. Discover the vision for stronger insights, live KPIs, advanced filtering, and actionable alerts. Stay tuned for updates as we build the future together with your feedback.

Timestamps:

00:00 Introduction and agenda

04:07 Tools for engagement: Lucidboard

07:51 Feedback we’ve heard from you

17:51 Realtime monitoring home

18:55 Incoming tickets

20:00 Dashboards

24:08 Q&A

43:17 Upcoming product changes and roadmap

47:55 Open discussion

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