How to fix the email error messages "DNS records are not set up correctly and "TXT record missing"

Jun 16, 2025

Learn how to fix DNS errors in Zendesk Support. This tutorial guides email admins through resolving DNS records that are not set up correctly and TXT record missing errors.

Timestamps:

00:00 - Intro

00:28 - Access the Email page

00:45 - Open your external email account

01:23 - Go back to your Zendesk settings

Where can I ask questions?
Head to the Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.
https://www.zendesk.com/community