5 steps to providing email support - Step 4 Building the customer experience
Grab a cup of coffee, sit back and enjoy the recap of our fourth episode in the “5 Steps to providing email support” series. On June 24 we focused on Step 4: Build the Customer Experience. With the expertise of our Customer Success team - Jonathan Gomez and Paddy Meleady - we explored how email remains an essential, trusted channel for customer support, even in today’s AI-driven world.
Don't miss out and RSVP for our next delivery of this 5 steps series-Step 5: Final steps to go live
Highlights include:
00:00 - Intro and agenda
04:57 - Understanding your default email support
08:21 - Email addresses
14:33 - Email notifications
42:31 - Email templates
47:51 - Q&A
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