Teams | Collaboration | Customer Service | Project Management

Your ultimate guide to sales project management

Does your sales team need project management? You may have wondered this before (or maybe it hasn’t come up). Either way, there’s a strong argument for managing sales projects just like you would any other agency deliverables. If you want to set your sales department up for big success, using traditional project management principles may be the strategy you’re looking for.

NSFW: Clicking for Thrills Could Lead to Systemic Ills

Explore the consequences of workplace adult content consumption on productivity and cybersecurity. Learn how Insightful’s business activity monitor can empower employers to monitor, educate, and safeguard their teams. Take action to secure your company's digital space now.

Building a Better Future of Work: The Role of Innovation in Remote and Hybrid Environments

Explore the impact of technology on remote and hybrid work environments, including employee well-being, democratization of opportunities, environmental sustainability, and the future of work. Get actionable tips for employers and employees to leverage these innovations for a better work experience.

Enterprise Service Management Tools (ESM): Empowering Efficiency

As a business owner, you are always looking for ways to upgrade your business performance and streamline processes to boost productivity and enhance customer service. One solution that can help you achieve these goals is enterprise service management tools. Enterprise service management tools are designed to improve efficiency by automating workflows and providing a unified platform for managing services across various departments and functions.

Freehand joins the Miro team

I’m excited to announce that Miro has acquired Freehand, the visual collaboration platform. At Miro, we believe that organizations on the forefront of innovation are radically focused on accelerating time to market and ensuring continuous alignment with customer needs and company strategy. More than 60 million users and 200,000+ organizations worldwide count on Miro to develop strategy, design new products and services, and manage processes through the entire innovation lifecycle.

7 ways governments can improve citizen communication

Effective government-citizen communication is crucial to promote participatory governance and informed decision-making. In today's world, governments must re-imagine the way they connect with citizens. The nature of communication and participation is moving online, just as a lot of public services do. For example, Germany made all public services accessible online in 2022 through a federal Online Access Act.

Customer Setup Workflow: Best Practices For Onboarding Customers

Customer onboarding is a critical first step in cultivating long-term customer success. ‍ This process sets the foundation of your entire customer relationship, presenting an opportunity to impress, engage, and retain your clients. ‍ If executed correctly, a thoughtful onboarding process can significantly enhance customer satisfaction, encouraging them to remain with your business and become advocates of your products and services. ‍ ‍

Neal Travis on Building Community Within a Customer Support Team

Building community within teams has many perks. It enhances communication, knowledge sharing, productivity, and overall employee well being. This is particularly true for customer support teams, where fast paced environments, conflict resolution, and customer engagement shape day to day operations.