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People's decisions are no longer driven by instinct alone. As organizations grow more complex and distributed, you need reliable data to understand what’s happening inside your workforce and why. People analytics, also known as workforce analytics or HR analytics, bridges this gap by turning everyday HR data into meaningful insights that improve performance, productivity, and decision-making.

Dealing with repeated employee absences, tardiness, or no shows? Follow managers’ top tips on completing a fair write-up for attendance.

What if every customer could feel truly seen in AI customer support—not just recognized by a ticket number or automated reply, but understood in context, intent, and history? For many businesses, this question sits at the heart of modern customer experience. AI customer support has evolved far beyond basic chatbots and canned responses. Today, it represents an opportunity to combine intelligence, speed, and personalization in ways that were previously impossible at scale.

Choosing the best AI chatbots for customer service in 2026 comes down to one thing: how well they blend knowledge-grounded answers with seamless help desk and CRM workflows. According to Gartner, in 2025, 80% of companies were already using — or planning to use — chatbots in their customer service strategy. The AI chatbot market in 2026 favors platforms that deflect routine questions, route complex issues to the right agent, and learn from every interaction to lift CSAT and reduce costs.

Learn how to turn your newfound free time into opportunities for growth, connection, and innovation.