Teams | Collaboration | Customer Service | Project Management

At Enterprise Connect, Microsoft announced Teams Phone extensibility. The new model allows independent software vendors (ISVs) to leverage Azure Communication Services (ACS) with Microsoft Teams for enhanced communication. Luware is one of the first Microsoft ISV partners to provide the next-generation Teams-integrated contact center. Luware can now offer the first version of the next generation Teams integrated contact center with Luware Nimbus Power, which is based on the existing Nimbus platform.

By Oli Lifely.

by Jordan Bloor.

by Jordan Bloor.

By Jordan Bloor.

Join us as we break down Derby City Council’s successful transition to a Microsoft Teams contact center. Learn from their challenges and triumphs, and see how similar solutions can revolutionize services in the public sector.