Teams | Collaboration | Customer Service | Project Management

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Celebrating Our M365 Recertification

Nov 11, 2025 By Joshua Wood In Luware
In financial services, trust isn’t granted. It’s earned, verified, and continually renewed. As communication and collaboration of many financial services firms move deeper into Microsoft 365, compliance recording providers play a vital role in ensuring that regulated conversations remain secure, auditable, and compliant.
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Unify Your Customer Service: Luware Nimbus-The AI Brain for Your CX

Nov 4, 2025 By Luware In Luware
Disconnected systems make customer service harder than it needs to be. When teams and tools operate in silos, customers are passed from one place to another, while organizations lose a clear view of how service is actually delivered and where friction is created. Luware Nimbus is the central CX platform—the “brain”—that brings those disconnected parts together. By unifying customer interactions, workflows, and data within the Microsoft 365 ecosystem, Nimbus creates a single, coherent foundation for managing and understanding customer service operations.
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Hyper Personalization vs. Personalization in CX: Which is Right for 2026?

Oct 30, 2025 By Marcel Gaufroid In Luware
You've likely heard the terms “personalization” and “hyper personalization” used in business discussions. They sound alike, but the difference between them marks a huge shift in Customer Experience (CX). Understanding this debate is the first step to connecting with customers on a much deeper level. Too Lazy To Read? Click To Listen! 12: 14.
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AI-powered Compliance: Key Insights from the RegTech Summit London

Oct 28, 2025 By Joshua Wood In Luware
The AI-powered compliance landscape is evolving at a breathtaking pace, and the recent RegTech Summit in London (RTS25) made one thing crystal clear: Artificial intelligence (AI) is revolutionizing AI-powered RegTech from a cost center to a value driver. But, as with any transformative journey, the path ahead is not without its challenges.
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How Luware Recording Achieves a 4.9 CSAT Score

Oct 7, 2025 By William Frankson In Luware
With financial services organizations facing strict regulations like MiFID II, GDPR, and local data sovereignty laws, a high customer satisfaction (CSAT) score in compliance recording is more than a vanity metric. If a solution falls short, the consequences aren’t just technical but can lead to severe fines and reputational damage.
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The Impact of Microsoft's PSTN Bot License Enforcement

Sep 17, 2025 By Markus Weisbrod In Luware
Microsoft is enforcing a policy that requires a Teams Phone Standard (formerly Phone System) license for users who receive bot-initiated transfers or “add participant” requests. This closes a loophole that some third-party solutions, including certain contact centers, have been using to avoid licensing costs. In this article you will learn what is changing, why it matters, and the exact steps you need to take.
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How to Improve Customer Service in Government

Aug 30, 2025 By Oli Lifely In Luware
Ever tried getting help from a government agency and found the experience less than ideal? If you have, you probably know that customer service in the public sector often feels complicated and slow. However, a shift is underway as more government agencies recognize the need to improve the public sector customer experience. Many public sector organizations are now actively working to make interactions smoother and more positive.
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Redefining Customer Support: AI for Customer Service

Jul 31, 2025 By Markus Weisbrod In Luware
You're likely hearing a lot about Artificial Intelligence these days. It seems to be everywhere, transforming industries and how we work. Perhaps you're wondering how, or even if, AI for customer service truly fits into your operations. Maybe you feel behind the curve, seeing competitors adopt new technologies. You might worry about the cost, the implementation, or simply understanding what AI actually does in a customer service context.
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