Teams | Collaboration | Customer Service | Project Management

Companies are increasingly prioritizing customer experience (CX). It makes sense, as customer experience directly impacts a company’s bottom line. What is it and how can you improve yours? Let’s find out.

What does it take for your employees to thrive working remotely? While many organizations are now working remotely, is anyone really doing it well? We talked with remote work expert Chase Warrington about what it takes to cultivate a thriving remote work environment—and a few pointers on what not to do in our latest Cohesion Podcast on Improving the remote work experience.

It’s been a long road since 2020 with many companies changing up not only the way they do business with customers, but how that business gets done from an internal operations standpoint. Most are realizing how employee experience technology will revolutionize the workplace, and this post should help convince the rest!

An intranet user interface (UI) goes well beyond improving employee experience. How? Let's explore the ROI of leveling up your intranet's UI.

Keeping employees aligned company wide is a challenge that every organization faces. And it can be tricky if your offices are spread out around the country—or around the globe.

Some years ago, I wrote a blog called Always Stop for Donuts. In it, I spoke about the employee experience and the impact of connection. In that blog, I touched on how to grow roots amidst the waves of change. Years ago, the formula for growing roots seemed simpler: connect with employees (people), know your stuff, grow yourself, take chances, never let off the gas (except to stop for doughnuts on the way to the office.)

Today, many companies consist of a combination of “office” and “frontline” workers. But it’s incredibly common for decision-making in any company to be directed by, and focused on, those in the office, with little to no involvement from the frontline.

What do you do when your left brain pushes you toward engineering, but your right brain aches for creativity? You meet in the middle, of course, which is precisely what Pinaki Kathiari did when he became the CEO of Local Wisdom, a New Jersey-based communications agency focusing on internal and external communications.

It’s a competitive world out there. And if that seems too obvious of a statement, let’s break it down.