Teams | Collaboration | Customer Service | Project Management

StartingPoint - Project Management Module - September 2020

StartingPoint is a fully-customizable service management and delivery platform for companies and teams. StartingPoint can be deployed within one hour, requires no coding, requires no IT resources, and allows your company to replace any helpdesk, file storage, project management, and team management software. StartingPoint is all of those items in one.

StartingPoint Team Performance Management September 2020

StartingPoint is a service management and delivery platform for companies and teams. StartingPoint can be deployed within one hour, requires no coding, requires no IT resources, and allows your company to replace any helpdesk, file storage, project management, and team management software. StartingPoint is all of those items in one.

StartingPoint - Administrative Panel - September 2020

StartingPoint is a service management and delivery platform for companies and teams. StartingPoint can be deployed within one hour, requires no coding, requires no IT resources, and allows your company to replace any helpdesk, file storage, project management, and team management software. StartingPoint is all of those items in one.

Manage Office 365 Outages With ServiceNow Integration

Enterprises continue to invest heavily in modernizing their IT infrastructure. That leaves network administrators and NOC analysts challenged with effectively monitoring an evolving digital landscape. The goal becomes to meet the service needs of customers and ensure the underlying infrastructure is resilient.

StartingPoint - Streamline and Solves the Customer Experience

StartingPoint is a customer operations and experience platform to solve the disconnected customer experience. StartingPoint allows companies and teams to see a complete view and manage customer on-boarding, project management, service and helpdesk management, and team management in one location.

What is StartingPoint and How We Help Service-Based Companies and Teams

Companies lose more than $75 billion per year due to poor customer service and low customer satisfaction. StartingPoint is the solution for service-based businesses between 2 to 30 employees to solve the challenges in client engagement and customer service. Developed with AWS and IBM Cloud, StartingPoint is the solution for service-based companies and teams. Industries we can specifically assist are accountants, bookkeepers, CPAs, real estate brokers, mortgage lending brokers, independent insurance agents, consulting firms, and business managers.

6 essential skills for successful change management

Managing change isn’t just a normal part of business, it’s a normal part of life. Yet learning how to manage change well doesn’t come naturally, it’s a skill that has to be developed and honed. That’s especially true for organizational change, which often involves a lot of moving parts, including different people, systems, technologies, and goals. For your desired changes to take root, your organization needs people that possess change management skills.

Vivantio Roles and Permissions

Are you a company with multiple departments using the same ITSM platform or an IT service desk with multiple technicians? If so, you might want to enable roles and permissions. Roles and permissions are crucial because they determine who–and what departments–can perform certain operations and access particular (e.g., confidential) data within the software. In this video, Lauren, our content marketing specialist, provides an overview of the roles and permissions capabilities within the Vivantio platform.