At OneDesk, we recognize that each of our customers has unique needs when it comes to managing their Projects. You might be thinking that the Helpdesk features are all you need, and wonder why you should bother with Projects. Here’s why: Projects serve as powerful containers that help you organize and share items effectively. They allow you to control visibility, ensuring that only the right users or customers can see the information they need.

Effective communication is essential for team success in the fast-paced world of today. Finding a texting app that genuinely fits the needs of your team can be difficult given the abundance of options available. Enter Troop Messenger, the ultimate text message app that combines powerful features, unparalleled security, and seamless collaboration. In this blog, we’ll delve into what makes Troop Messenger stand out as the best texting app for teams.

IT support comes in many forms, and understanding the distinctions between various roles can significantly impact your organization’s efficiency. Among these roles, service desk and desktop support are often mentioned in the same breath, but they serve different purposes. Knowing the differences can help you determine which one aligns with your organizational needs.

‍ A well-crafted business continuity plan (BCP) can safeguard an organization's operations, reputation, and financial stability, as it serves as a roadmap for dealing with disruptions or unexpected challenges, such as natural disasters, cyberattacks, or other emergencies. Failing to establish an effective plan can have devastating consequences. For example, 40% of businesses do not reopen after a disaster, and 90% fail within a year if they cannot resume operations within five days.

We’ve all been there – tasks slipping through the cracks, team members asking for updates you’ve already sent, and important files mysteriously vanishing into the digital void. It’s frustrating, isn’t it? Collaboration is supposed to make life easier, not harder. Yet, without the right tools, it can feel like everyone’s speaking a different language. That’s where the right business chat software can make all the difference.

Ever had one of those team meetings where everyone leaves thinking they’re on the same page, only to find out later that no one actually knows who’s doing what? Tasks start piling up, deadlines sneak by, and the phrase “I thought you were handling that” is just a little too familiar. That’s where team task management software comes in.

As we enter 2025, the role of data in shaping organizational decisions has never been more significant. Among the most transformative developments is People Analytics, a method of leveraging data to enhance decision-making related to employees. Whether it’s improving recruitment processes, boosting employee engagement, or fostering better leadership, People Analytics has become a vital tool for businesses aiming to gain a competitive edge.

Compare a morning when you slept through your alarm, rushed out of bed, and barely made it to your desk in time to one when you had time for a brisk walk, a healthy breakfast, and some leisurely coffee-sipping. You’ll quickly realize your morning routine sets the tone for your entire day. Think an effective morning routine is out of your reach? We have good news: It’s a learnable science, no matter how much chaos you’re met with when you open your eyes.

The terms help desk and service desk are often used interchangeably, but are they really the same thing? If you're considering purchasing new software for IT support, you might want to give this some thought to choose the tool that best fits your needs. To start with, as with many things in the world of IT, there are no specific rules that vendors must follow when naming their software. This means that we can easily find products that provide similar functionality under different names.

Design thinking has always been about understanding human needs to create innovative solutions. With AI deepening that understanding, sparking greater creativity, and fostering global collaboration, we’re entering a new era of design thinking — one where technology and human ingenuity come together to solve our biggest challenges.