It’s a tough old world out there, especially at the moment. The last few years have seen a global health and economic crisis, and we’re far from out of the woods. All organizations need to be more headstrong than ever to deal with the consequences. This extends to BPOs, too, who need to ensure their businesses are resilient. As BPOs transition to remote work, questions are being raised about how this affects productivity, engagement, and resilience.

Time-wasting is a common phenomenon that almost every company has to face in some form or another. For BPOs, low productivity and motivation levels are common, and many senior figures are still focusing on cracking down on time-wasting. This is particularly so in companies that have migrated to remote working and hybrid working models, where supervisors and managers cannot easily see what workers are doing from one moment to the next.

Four common challenges with outsourcing and their solutions.

We all know that productivity is a key issue for BPOs of all types. We also know that BPOs have had to deal with more productivity related-issues in recent years due to the move to remote and hybrid working. However, BPOs that are still based primarily in a physical office also face many challenges around efficiency and employee engagement, particularly in this current tight job market.

A guide to the four types of outsourcing.

Together with the world’s leading outsourcing advisory website and aggregator marketplace, Outsource Accelerator, we’ve launched a comprehensive and objective analysis revealing the top 500 outsourcing firms globally. The much-anticipated index, known as the Time Doctor OA500 2023, was developed over 18 months using Outsource Accelerator’s proprietary methodology, which assessed multiple points of metadata from more than 2,500 business process outsourcing firms worldwide.

In today’s digital economy, the way we work has changed dramatically, human resources have the option of insourcing vs. outsourcing, and it becomes harder to decide. The advent of the internet and the rise of the digital age have also transformed how we think about work and the workforce. PWC survey finds out that 61% CEO say their business model will be more digital in the future. One question that comes up frequently is: should I outsource or insource?

An overview of outsourcing pain points and how to overcome them.

Many outsourcing and offshoring firms switched to remote work during the pandemic to maintain social distancing, minimize employee health risks, and conduct business as usual. It helped employees achieve better work life balance, and employers benefitted from reduced operational costs and increased access to a global talent pool. Many outsourcing industry firms continue working remotely even after the pandemic, with more companies looking to transition.

Looking to outsource call center operations? In this article, we’ll go over everything you need to know about BPO call centers, their benefits, and their drawbacks. We’ll also show you how to outsource call center operations for your business process. Let’s get started.