Sales—the ingredient for business growth. But as the buying process has digitized massively in the past decade, sales has become an area of complexity. Buyers now have access to a wealth of information online about potential suppliers. There is no shortage of options for them, making it difficult for sellers to influence a buyer’s mind. Regardless of the niche, every business hits its limits after exhausting all opportunities to reach new markets or improve efficiency.

Legal Process Outsourcing (LPO) is the process of hiring a third-party legal firm to manage law-related tasks while saving money and working with better talent. LPO is a part of the process of outsourcing any business operation. But legal process outsourcing, a type of business process outsourcing (BPO), can be risky as it involves transferring important legal tasks to an external agency. And a poor legal outsourcing partnership could lead to the loss of revenue and intellectual property.

Outsourcing is a smart strategy that helps businesses reduce their in-house burden and gain new operational capabilities while reducing their expenses. However, without adequate planning and monitoring, companies may face pitfalls that can negate the benefits of outsourcing. This becomes even more critical post the Covid 19 pandemic, which has forced business owners to rethink their priorities and strategies.

One of the great frustrations for outsourcing executives is that time is a finite resource. With ever-increasing workloads and rising client expectations, many would love the option of adding another hour to the workday or, in particularly busy periods, another day to the working week. The clock just keeps ticking though. Then there are smarter outsourcing firms that realize that while they can’t control time, they can do the next best thing and make every second count.

Many outsourcing firms switched to remote work during the pandemic to maintain social distancing, minimize employee health risks, and conduct business as usual. It helped employees achieve better work life balance and employers benefitted from reduced operational costs and increased access to a global talent pool. But can the outsourcing industry maintain employee productivity and client service quality while working remotely?