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By Zendesk
Feedback forms help you collect opinions from customers, stakeholders, and employees. Download our free templates and collect feedback today.
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By Zendesk
Our generative AI glossary covers the common AI words you need to know to understand artificial intelligence, including AI agents, automation, bias, and more.
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By Zendesk
Shadow AI is the unapproved use of generative AI tools and features by employees. Learn more about the risks and what IT teams can do to mitigate shadow AI.
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By Zendesk
Customer value is how much a product or service is worth to a customer. Here’s how companies can enhance their value to improve the customer experience and increase satisfaction.
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By Zendesk
AI in hospitality is helping improve customer satisfaction by making it easier for companies to deliver top-tier service and for customers to access it.
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By Zendesk
Change management helps guide people through organisational changes to achieve success. Learn what it entails and explore six steps to make it work effectively.
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By Zendesk
Discover how to use a robust lead management process to boost your business and move qualified leads down the sales funnel.
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By Zendesk
Boost sales, customer lifetime value, and retention with CRM marketing, a strategy to personalise and automate campaign management.
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By Zendesk
Learn how AI is shaping the future of transportation, improving customer service so travellers can keep their minds on their destination.
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By Zendesk
Learn how to get set up for success with Zendesk WFM. ️ In this session we dive deep into all things forecasting!
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By Zendesk
Welcome back to this week's episode of Sit Down Startup! Today, host Adam O'Donnell sits down with Angie Westbrock, CEO of Standard AI, to explore her inspiring journey from the manufacturing sector to leading a cutting-edge retail technology company. Discover how Standard AI pivoted from autonomous checkout to leveraging computer vision for retail analytics, unlocking valuable insights for retailers. Angie shares her experiences navigating the challenges of product-market fit, the importance of understanding customer needs, and the strategic decisions that led to their recent success.
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By Zendesk
Learn how to get set up for success with Zendesk WFM. ️ In this session we dive deep into agent tracking, Workstreams, General Tasks, Untracked time, & URL tracking.
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By Zendesk
Learn how to get set up for success with Zendesk WFM. ️ In this session we dive deep into Locations, setting up shifts, generating schedules, and rotating shifts.
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By Zendesk
Learn to configure clickable links for tickets and knowledge base articles in Zendesk Explore reports.
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By Zendesk
Learn to configure clickable links for tickets and knowledge base articles in Zendesk Explore reports.
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By Zendesk
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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By Zendesk
Many organizations seek our expertise after facing costly AI mistakes, and we help them realign their strategies for success. Based on our experience, here are the three biggest AI missteps CX leaders make — and AI best practices to avoid them in your business. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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By Zendesk
How to keep customers satisfied during periods of hypergrowth with Zendesk + Rentoza | Zendesk Speaker Spotlight In this episode of Zendesk’s Speaker Spotlight series, online electronics retailer Rentoza's Khosi Ncube describes the company’s incredible growth and how, by integrating Zendesk from the outset, it has been able to seamlessly take its customers with them on its journey. While hypergrowth may be a problem every entrepreneur dreams of, keeping customers satisfied while a new business is in a rapid period of growth is no easy task.
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By Zendesk
How to scale customer support in the AI era, with Zendesk + Hyperjar In Zendesk’s inaugural episode from its Zendesk Speaker Spotlight series, we speak to HyperJar’s Jake Samson who shares his thoughts on how to get both customers and agents on board with AI, as well as the importance of making the most of sandbox environments for testing, and how highly-regulated fintech companies can’t afford to make mistakes when it comes to the end customer.
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By Zendesk
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While it's all still quite new and proven only for some specific use cases, there are quite a few ways that artificial intelligence can be utilized for customer service.
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By Zendesk
What does a successful customer support team look and feel like? How can we manage delivering the best customer service while experiencing rapid growth the changes that come with it? What are the skills managers and agents need to better understand and support the agent experience?
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By Zendesk
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While it's all still quite new and proven only for some specific use cases, there are quite a few ways that artificial intelligence can be utilized for customer service.
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By Zendesk
Uncover the true value of your customer support organization with the technology trends that matter most in 2017. A recent survey by Gatepoint Research finds that 51% of Gatepoint survey respondents stated their leadership team views customer service as a potential competitive advantage. However, uneven service continues to be the main cause of customer frustration.
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By Zendesk
In this ebook we dive into the research that has been done on choice making over the past 60 years, but also take you forward in time with real practical advice on how to use this research to build great customer relationships and cultivate customer loyalty through the art of supporting choice making.
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By Zendesk
Taking your self-service to the next level requires work and preparation. But don't worry; this guide is specifically designed to help you create the right practices internally and build the best self-service experience you can for your customers.
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By Zendesk
In this ebook, we'll look at the value of live chat first from the customer's point of view and then from a business standpoint. These viewpoints are closely tied together, because when customers are truly satisfied, your bottom line inevitably grows as well. No matter if your company is a small app maker or a major enterprise; providing chat support can make a huge difference.
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Zendesk empowers organizations to improve their customer engagement and better understand their customers.
Zendesk was built upon a simple idea: make customer service software that’s easy to use and accessible to everyone. We have expanded on that idea, and now offer a growing family of products that work together to improve customer relationships, and can be embedded and extended through an open development platform.
Our products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
The best customer experiences are built with Zendesk.